“I originally bought a 30 meter hose link hose, and I was very disappointed with the smell of the water coming out of the hose. It was a very chemical smell and nothing that you would want to pour on vegetables. My dog would not drink the water coming out of the hose at all. To your credit you sent me a new one and I sent that one back and initially the new one was good but it is exactly the same now so I have decided to just hang onto it and hopefully it will get better over time as I need the hose but I must say it is a bit disappointing but thanks very much for trying to fix the problem.”
Hello Gregory,Thank you for sharing your feedback with us regarding the odor issue you experienced with our 30-meter hose. We apologize for any inconvenience caused.We understand the importance of water quality, especially when it comes to using it on vegetables or for your pet's consumption. We strive to provide products that meet the highest standards of safety and usability.While we appreciate your willingness to keep the replacement hose in hopes that the smell will improve over time, we want to ensure your satisfaction. It is possible that there may be an underlying issue causing the recurring odor.We kindly request that you reach out to our customer service team at 1300 900 617 or via email at Hello@hoselink.com.au. Our dedicated team is ready to assist you and work towards finding a solution that meets your expectations.Thank you for your understanding and cooperation. We value your feedback and are committed to resolving any concerns you may have.Kind Regards,The Hoselink Team.
“Love our hose reel. The only negative being the wall plugs supplied are not great quality. Had to go and purchase replacement plugs as the supplied ones came out on first use.”
Hello Corey,Thank you for your feedback! We're thrilled to hear that you love our hose reel.We apologize for any inconvenience you faced with the wall plugs supplied. We take product quality seriously and want to ensure that our customers have a seamless experience.While the issue you encountered is not common, we appreciate you bringing it to our attention. To address this and find a suitable solution, please reach out to our customer service team at hello@hoselink.com.au or 1300 90 617. They will be more than happy to assist you further.Thank you for your support, and we look forward to resolving this matter for you.Best regards,The Hoselink Team.
