“This is our second hose reel. We now have one in both our front & back yards. Really pleased these hose reels are lockable to guard against theft. Love the ease of use & the look. We also bought the cover for out backyard reel as it gets the most sun but wish I had also ordered a cover for the front yard reel as it looks so good. We've been using Hoselink connectors & wands for several years now.”
“The internal hose connections within the reel case were not fitted properly, leading to water gushing out of the reel case upon first use. This unit obviously missed the quality control check.”
Hi Andrew,
Thank you for sharing your experience with the Classic 30m Retractable Hose Reel. We sincerely apologize for the issue you encountered with the internal hose connections. It's disappointing to hear that the quality did not meet your expectations, and we appreciate your feedback as it helps us improve our products.
Please reach out to our customer service team at 1300 900 617 or via hello@hoselink.com.au so we can assist you further and resolve this matter.
Warm regards,
The Hoselink Team
“I have another 30m hose reel out the back and is a dream to use I've had 2xstrokes and hoselink hosereel makes it easy for me to roll up hose so now I've got one out the front many thanks hoselink for making life a little easyer.”
“Purchased 2 30m evolve, both had leaking issues which was disappointing, however a phone call to hoselink customer service had it sorted, fantastic after sale service, thanks”
Hi Lindsay,
Thank you for taking the time to share your experience. We're glad to hear that our customer service team was able to assist you with the leaking issues. Your feedback is valuable to us, and we will certainly work on improving our products to prevent similar issues in the future.
If you need any further assistance or have more feedback to share, please don't hesitate to reach out.
Best regards,
The Hoselink Team
