“The product is good and it performs as advertised.It is fairly heavy and needs a firm attachment to a wall. The only place that my unit could be mounted was to a hebel block wall. Due to the nature of the wall, I had some trouble achieving adequate fixation but this was eventually achieved. It would be helpful if you could provide advice and/or an accessory kit for attachment to hebel block walls. Thank you.”
Hi David, thank you for taking the time to leave us a review. Sorry to hear you are experiencing issues with your Hose Reel not retracting correctly. If possible, we would love to work out what the problem is and resolve it. Therefore, if you could please call our customer care team when you have access to the Hose Reel, we can run through a few questions with you and work it out there and then. We hope to hear from you soon! Kind regards, The Hoselink Team
Hi David, thank you for taking the time to leave us a review. We are sorry to hear you have experienced issues with your Hose Reel, especially after such a short time period - this is very unusual. Our faults rate on all our products is under 1% therefore we can assure you, our Hose Reels are more than capable of going the distance and lasting for many years. Kind regards, The Hoselink Team
