“I had a bad batch of this product bursting one end but it got replaced no problem. Very professional. Even easy to repair fault with good parts and great instructions. Little teething issues wouldn't stop me from choosing these hose products.”
“It's as simple as this. The best hose reel and fittings I have ever brought. Now I'll never use anything but Hoselink. Thanks Hoselink for making watering trouble free.”
Hi Sue,
Thank you for taking the time to share your experience with the Leader Hose Extension. I'm sorry to hear that you encountered a leak when the hose was under pressure. It's important for our products to perform well, and we appreciate your feedback.
If you’d like to discuss this further or see what we can do to assist you, please reach out to our Customer Service team at 1300 900 617 or hello@hoselink.com.au. We're here to help!
Best wishes,
The Hoselink Team
“I say good but after 3 phone calls saying the hose was not fit for purpose once they listened it was fine. Can please let me know about the faulty one I sent back.”
“We have purchased two of these and they both leak from the connector. Disappointing as we are now on our third retractable hose real and have never had any issues with leaks.”
I am sorry you have had this issue Ana, it is disappointing to hear you have had this experience! If you would not mind contacting us so we can look into this for you on 1300 900 617 or via email hoselink@hoselink.com.au.
Kind Regards,
The Hoselink Team
“Ordered two extension but both were not ready to use. The hoses had been cut at an angle and the washers not in place after hose link assembly. Both failed and had to be put back together with squaring off hose ends and assembling hose connectors and washes. Not a long job but I did expect them to be road worthy for the price. I would still recommend them: but probably comes down to a monotonous job at the factory putting them together.”
Hi there,
Thanks for taking the time to share your experience with the Leader Hose Extension. We're sorry to hear that you had issues with the assembly and that they weren't ready to use right out of the box. We understand how frustrating that can be, especially at that price point.
Your feedback about the assembly process has been fed back and we appreciate you bringing it to our attention. It's good to know that you were able to fix things up yourself, but we strive for a better initial experience for our customers.
If you have any further concerns or questions, please don’t hesitate to reach out.
Kind Regards,
The Hoselink Team
