“This product failed using reasonable care. It’s made from some cheap materials and similar products using a rivet instead of an adjustable tension bolt can be purchased for under $10. Under ACCC rules the manufacturers warranty is secondary to reasonable expectation of the products performance. In this case one should expect at least 3-5 years from pruners costing $25-$30. Hoselink do not stand by their products outside their manufacturers warranty. Attaching photo showing the issue of a poor quality rivet leading to failure of the cutters. 1 = loose rivet, 2 = misaligned cut.”
Hi John, thank you for taking the time to leave us some feedback. We appreciate hearing from you. Apologies for the inconvenience caused by our ratchet pruners. This is a long-standing product in our range and is not a common issue amongst other customers. Please give us a call at 1300 900 617 and we would be happy to discuss this further with you and find a solution.Thanks, The Hoselink Team.
Hi Cathryn, we appreciate you leaving us such kind words. We're happy to hear that you're finding your ratchet pruners so easy to use. Please contact us at 1300 900 617 or hello@hoselink.com.au if you have any queries.Kind Regards, The Hoselink Team
