Hi Pam, thank you for your review and feedback. We appreciate hearing from you. We are sorry to hear that you are not 100% satisfied with the Ratchet Pruners. We do have a 30-Day Money Back Period, so if you would like to return or exchange the product, please give us a call at 1300 900 617 and we would be happy to resolve this for you.Thanks, The Hoselink Team.
