Hi Jean, thank you for leaving us a review with your feedback. Great to know - we will definitely be passing this through to our product team for review. Glad to hear you are enjoying them now they are working as expected. Kind regards, The Hoselink Team
“I love these lights! The flickering adds another dimension to our pool area and reminds me of travels to Hawaii. Looking forward to summer and enjoying barbeques with ambiance provided by these lights. Our neighbours even thought we had actual fires going in our yard! Minor issue with one of the middle sections splitting when assembling which was swiftly replaced by the Hoselink team - thanks!”
Hi Jeff, Thank you for your wonderful review of the lights! It's fantastic to hear that you love them and that they add a unique dimension to your pool area. The flickering effect creating an ambiance reminiscent of your travels to Hawaii sounds delightful. It's always special when a product can evoke fond memories and create a captivating atmosphere.While it's unfortunate that you encountered a minor issue with one of the middle sections splitting during assembly, it's great to hear we swiftly replaced it for you. Thank you for taking the time to share your positive feedback.Kind regards, The Hoselink Team
“I have always been a fan of hoselink products and have purchased many of the years but unfortunately I had mixed feelings with this product. The flickering flame effect is very cool at night love that. The height of the shafts under the lamps are too short and way too flimsy. They need strengthening. I happened to knock two lamps with a watering hose, quite literally just glanced and both lamp shafts snapped clean off. Revealing how cheap and nasty the shafts are. My fault I hit them entirely but one would have hoped they were a little more robust.The shafts need to be much longer too giving you more height variations. I would order more if the shafts were much longer as I wanted a solar alternative to the oil tiki lamps you can buy.”
Hi Kevin, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate the flickering flame effect of our lamps during the night.We apologize for the inconvenience you experienced with the lamp shafts. We understand the importance of durability and stability in our products. Your comments about the shafts being too short and flimsy are valuable to us, and we will take them into consideration as we strive to improve our designs and materials.If you can contact our customer service team, we can look into getting this resolved for you. You can contact us on 1300 900 617 or email us at hello@hoselink.com.au :)Kind regards, The Hoselink Team.
“The lights themselves work great, but the stakes are only made of plastic and when you connect them together they split .They need to be made of a stronger material.”
Hi Gavin, Thank you for sharing your experience with our lights. We're glad to hear that the lights themselves are working great and providing the illumination you need.However, we apologise for the inconvenience caused by the plastic stakes. We understand the importance of having durable and reliable components to ensure a hassle-free setup. Your feedback is essential to us, and we will take this into consideration as we work to improve our products.We can see you have been sent out a replacement light already therefore, hopefully this is all set-up and adding a nice touch to your garden!If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Kind regards, The Hoselink Team
