“My 10 month old solar panel couldn’t keep a charge, so I contacted the Hoselink team, and Ryan was extremely helpful in both working through the possible causes and then getting a replacement out to me ASAP.The replacement is working well, so thank you to Ryan and Natasha for helping with my followup question.”
“What a fantastic company and product. Hoselink excels in products and customer service. I’m happy to spend my hard earned money here time and time again just for the customer support alone.”
Hi Nicole, thank you for your kind review and feedback. Always great to hear when we are excelling with our customer service. We always try and provide good old-fashioned service, as it can be hard to come by these days! Kind regards, The Hoselink Team
“Thank you my experience of dealing with a faulty panel was great. Very prompt service and a replacement was delivered with no delay . Thank you again I am very happy with your service.”
“I had an initial issue with my lights that the customer service team helped me sort out in a matter of minutes over the phone by going above and beyond. Would purchase from Hoselink again without a doubt. The lights themselves are well made and look great. Only thing I would say is… they’re glass, don’t do what I did and let the string of lights sway too much in the wind as they’ll inevitably sway into a fence or wall and the bulbs will smash. Make sure there isn’t too much slack in the setup.”
Hi Lee, thank you for your wonderful review! We're thrilled to hear that our customer service team was able to assist you promptly and resolve the initial issue with your lights. We strive to provide excellent customer service and go above and beyond to ensure customer satisfaction.We appreciate your feedback and the advice you provided regarding the setup and handling of the lights. It's important to be mindful of the sway in windy conditions to prevent any accidental damage to the bulbs, as they are made of glass. Thanks again! Kind regards, The Hoselink Team
