“i love the look and the feel of the jug, it's amazing. however there's a problem with my lid/straw. sometimes when I close the straw the water squirts all over me from where it's facing me. It's happened about three times my clothes have been soaked, luckily it's just water. There's also been some weird noises coming from the lid, like it's hissing at me. I was working from home one day and got so scared that there was an animal in my room. It was just my hydrojug. This is my only complaint, other than that everything is great.”
“Ordered this with a design for fathers day. They sent it with no design but when I emailed about it they didn't hesitate to resolve the issue. We love our cups!”
One thing that may cause that is closing the straw too fast after drinking so the water gets stuck in the straw and come out. Try closing your straw slower and letting the water travel back down in the bottle. Let us know if the issue still persists and send us a video of the leak at service@thehydrojug.com In the video show your straw being up for 2-4 seconds then close the straw and flip the bottle.
“The Hydrojug 40oz cup is the best one on the market in my opinion! Between my wife and I we have had just about every 40oz cup you can think of and this one is by far the best. I personally even had an issue with the handle and customer support quickly took care of the situation no questions asked which is surprising because a lot of companies wouldn’t do anything to help. They gained a customer for life!”
