“Over a year after receiving my Hydrojug as a gift, the handle unexpectedly came off. I contacted the Hydrojug customer support team via email and promptly received a response within 24 hours. They gave me very specific instructions to complete in order to receive my replacement! I received my new Hydrojug in 2 weeks. I am a nurse working long 12-16 hour nightshifts and my Hydrojug is a must to keep me hydrated and going! It keeps my beverage ice cold all shift! Thank you Hydrojug for the best customer service and most amazing product line!”