“This is not the product I got. I received a flat synthetic mat and not what was advertised. I emailed to say that I was not satisfied but got no reply.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
“This is not a good product please read the other two reviews i have submitted. Made from substandard material, product not as advertised - flat cheap mat not at all a snuggly pod for anxious pets. I have been trying to return the product but despite three emails NOTHING”
Hi Mary,
We would like to apologise for the inconvenience caused and that the product did not reach up to your standards.
Please do not hesitate to contact us on our Facebook, where you will get a prompt reply.
Regards,
Hyperli
