“I had a terrible customer experience leading up to the massage. The number provided on the coupon was incorrect. I had to visit the spa in person to make a booking. When we arrived for our session, the therapists were over an hour late (stuck at the bank). There was a queue of people waiting for their treatments so I had to reschedule. When I came back for my next appointment they would not accept the voucher from my phone. I was not told via Hyperli or by the spa to bring a printed copy. We were advised to quickly come back with a printed copy. When we did so, we were told that we had missed our slot and had to reschedule again. After a third attempt, we finally received our treatment. The champagne was served in mismatched (one plastic and one glass) wine glasses. The massage was very mediocre.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
“The administration of the company is appalling to say the least. Receptionist was rude when we arrived, served wine instead of champagne that came with the package but the massage was good. Would I go there again? No I wouldn’t and I wouldn’t recommend it.”
