“Hi there.
Firstly we struggled to find the place even though the destination was reached.No sign or anything to indicate the place.
The reception was poor.
The room not inviting,no place to hang our clothes,no gowns were provided nor slippers for that matter.
The lady who gave me a massage is friendly and she did it well.
The furniture not up to standard
Staff does not have uniform
The towels not the same
The food was a disaster.
We were not impressed at all.
However I would love to come over again with the same friend and see if you have improved.
Keep on sending the specials.
Kind regards”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how can we make this up to you.
Regards,
Hyperli
