Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
“Good day, after using the discount voucher at Mike's kitchen I have made a decision to NEVER return to that establishment again. From the time I arrived, I encountered problems. Upon arrival they could not find my booking. Even though the restaurant was empty we had to wait a while to be seated as there was a mix up with the booking! Then they had issues with the actual voucher, when the food arrived it the meal was served on a big platter with a sparse amount of food. We could count the number of fries and the onion rings were very pale. Ordered garlic roll as a side but WHAT AN ABSOLUTE EPIC FAIL!!! TWO STALE white rolls with a little garlic and half melted cheese with no garlic butter and no herbs. A toddler could have done a whole lot better than the "chef"....
The manageress was really apologetic, but she also confirmed that none of her staff are doing what is required. PS... we were also not the only customers who were disappointed with the food.
And the waitress! Gosh, no eye contact was made at all, and she had the nerve to roll her eyes at me when I requested something.
So, I would seriously recommend that Hyperli does random inspections at establishments being chosen to be used.
Regards
Naomi Roman
0722426197”
Hi Naomi, thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We'd like to apologise for the quality of your meal and that it did not reach up to standards, as well as the service provided.
Please do not hesitate to contact us and let us know how we can make this up to you. We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
“The experience was great, however the waiting time for orders were way too long. Some orders arrived with the meal being cold.
Other than that, the family enjoyed the day.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
Thank you so much for the feedback, we really appreciate it!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
