“I bought this package for my elderly mother for her birthday. The first two treatments, a massage and a facial, were fine, but the pedicure did not live up to the required standards.
The consultant never asked what length the nails were supposed to be cut, so she hardly cut it at all, she neglected to remove previous nail polish that was still visible at the tips of the nails and she was unnecessarily rough when removing the cuticles against the nail beds. So much so that my mom was left with 2 bleeding nails.
Very dissapointed! Should special care not be taken when working with the elderly?!”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
“We arrived 30min late and got a back massage only (no options given on whether we would like to forgo the 30 min extra for a full body - the ladies need to communicate better. I truly enjoyed the back body massage.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
“The voucher was bought for a friend for her 70th birthday and her feedback was that it was amazing, thank you! An exceptional and classy wellness salon.”
