“1. I have never heard of a salon where a client had to bring her own towel.
2. Deluxe pedicure or manicure involves a thorough scrubbing and massage of feet and hands respectively but in this salon such a service is literally a couple of minutes.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
“Good experience with the therapist (Tanya) in the establishment - very happy with that. But dismayed at the ineffective and extremely cumbersome admin procedure to get the service booked. Communication only allowed via WhatsApp, and therefore no on-the-spot time bookings can be made. The communication response time was therefore about 24 hours, and with the many booking requests that came in every day, this meant that a firm booking time could not be secured without my calling and applying pressure for a confirmed appointment.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience with your booking. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
