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Half-day spa package at Upstairs Always Day Spa, Emerald Resort & Casino Half-day spa package for one Reviews

3.5 Rating 2 Reviews
Caroline Hlobo
Verified Reviewer
All I can say is that Itumeleng from Upstairs spa at Emerald was good to my body
Helpful Report
Posted 2 years ago
Thank you so much for the 5* review, we love to see positive feedback!
Posted 2 years ago
It was pretty average… when I got there I was offered juice but it was served in a broken cup… I wasn’t informed what the treatments were… I wanted white nail polish- which is a primary colour and it wasn’t available… I had a pedi but my feet still have so much dry skin… lowkey disappointed as it was my birthday, I expected better.
1 Helpful Report
Posted 2 years ago
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and let us know how can we make this up to you! Regards, Hyperli
Posted 2 years ago