“have been a few times, I think the vouchers have been over-traded for this venue. Day i went the lady had already seen 7 clients, I was the eighth. Generally like a firm hard massage but i felt for her as i think she was just too tired to apply a lot of pressure.”
Dear valued customer,
Thank you for sharing your experience with us. We appreciate your feedback regarding the massage session you had with us. We apologize if the therapist seemed tired during your visit and if you felt that the pressure applied was not as firm as you had hoped.
Please understand that as a business, they have chosen to be on the Hyperli platform as it helps them attract customers and fill their schedules. However, it is important for us to ensure that our partners provide the best possible service to our clients. We will take your feedback into consideration!
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
“Didn’t enjoy the massage at all
Left there with my body aching.
Firstly they didn’t ask which massage we’d like
Secondly they didn’t even introduce themselves
Pressure was absurd , l even asked them to reduce the pressure but still
Definitely won’t go again”
Thank you so much for your feedback on your massage. We appreciate you taking the time to let us know about your experience and we are sorry that your experience was not enjoyable.
We would really appreciate hearing more from you and how can we make this up to you. Thank you again for your time and feedback.
“not the best and not even what I expected, sorry to say this but if you planning to book a session for your partner be prepared she tells you you can do better next time what a disappointment”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we want to apologize that this did not meet your expectations. Can you please share a bit more on this? We would like to investigate the issue further.
Please do not hesitate to contact us and let us know how can we make this up to you.
Regards,
Hyperli
“Love the Thai spa but for some reason the app doesn’t work and I’m unable to make any further purchases. No contact person to help resolve. Very bad !”
Thank you so much for the 5* review, we love to see positive feedback!
Please do not hesitate to contact us here, or on Facebook Messenger and we will help you ASAP!
