“I have more than 2 weeks since I place my order and paid, not notifications and haven’t received my dispenser. This morning I called to cancel the order and customer service agent told me that it isn’t possible because they just began shipping process so I have to wait until I receive it in order to returning it and can begin process to reimburse my money. Really disappointed”
“Generally good, with some flaws and lack of support.
I bought this filter to replace an Opti alkaline filter which I had continued issues with. Generally this has been better from a performance standpoint, though the taste is not quite so good. I have been using this unit with the two-stage filters (PH001 and PH002). The first set up worked well - the taste is nice and I like the high capacity. Size wise it's a little challenge to fit in my fridge given the maximum shelf spacing I can achieve - it's a tiny bit too tall so it's a pretty tight fit and that makes it a pain to refill and when I want to remove to clean it. The Opti was shorter and a little wider. When I first attached the PH002 second stage filter, there was an unpleasant taste - it needs a lot more cleaning and flushing than the instructions suggest, so I recommend following the set up instructions twice to ensure you get a good taste.
My issues started when I replaced the filters for the first time. I followed the set up and filter priming steps - filling and discarded the filtered water 6 times to ensure no trace of unpleasant taste. For the forst few weeks it worked fine, then the water starting filtering extremely slowly - just a drop every few second. So I would fill the reservoir at night and after 24 hours only had about an inch of water through the filter. I removed the filters, gave them a good shake, ran under the tap, shook again (as in the initial set up instructions). Some black water emerged, so I repeated a few times and replaced in the unit. Again it was good for about a week or so, but then the same problem. This has happened a further 3 times, so at this point, I'm having to reprime the filters every week, which is a pain as you have to empty the whole thing and it's a hassle. I contacted Customer Support (actually replying to one of their emails saying "how are you getting on with your unit, get in touch if you need help", but they have not responded, so I don't know what to do and whether this is an issue with the replacement filters I bought.
Another issue is that the PH002 second stage filter is EXTREMELY difficult to attach if you use the silicone ring. If you omit the ring it's easy to attach but doesn't create a tight seal and water leaks around the sides of the filter. But with the silicone ring, you have to push the two filters together very hard to be able to screw the smaller one in place, and it's a real struggle. I'm male, 6'4'', 200lbs, pretty strong and this is very hard - I don't know how others would be able to do this if they have any dexterity issues.
So my initial positive experience with this is waning somewhat since I cannot get Customer Support on the slow filtering issues - I wonder if others have experienced something similar.”
Hi Brendan,
Thank you for your time in leaving a review.
We are sorry about the issues encountered with the pH RECHARGE.
We try our best to respond to each message we receive in our support email within 24 hours.
I checked the two messages you sent and we have responded each time. It seems you were not able to receive our messages, I would suggest checking your spam folder in case our responses went there as it has troubleshooting suggestions and hopefully it will solve the issues.
Please send us back a message at support@invigoratedwater.com, or you can also reach our phone Agent at 800-898-0103 and we'll be happy to find the best solution for your unit as we would love to have you loving the water!
Kindly,
Pam
Invigorated Water
“I love this product! Easy set up and pure delicious water as a reward. I gave some to my 18 year old cat who sadly had stopped eating. She drank and then went to her dish to eat!
She is still eating a little and enjoying a few more weeks or perhaps longer! Thanks much!”
“Good tasting water, only downside is you can't have a full filtered tank and a full pre-filtered tank, it will overflow and leak out. I wish I could keep both tanks full, so I have more ready to go cold water when I need it.”
“Very easy to put together, doesn't leak, looks great! And immediately testing the water we're using showed a lovely alkaline PH! I'm so glad we discovered this product to turn our acidic bottled water into something healthy. Looking forward to feeling the health benefits soon.”
“My husband and I are enjoying our pH Recharge 1F countertop Alkaline water filter. The Alkaline water has a clean, clear taste that is smooth and light. I find I am drinking a lot more water since I can now produce alkaline water efficiently and quickly.”
“I have purchased 2 of the ph Recharge 1F Countertop Alkaline Water Filter systems and both filters for them, and have experienced a real difference in my health and I enjoy the great tasting water to drink. I am very happy that I found this great water system. Wisconsin girl,”
