“The bars are filling but the taste was very variable depending on the flavor. I really enjoyed the Cherry ones, and the Caramel Sea Salt or Vanilla were nice; but the Lemon Pie was bland, the Chocolate was not great and the Choco-Coco was way too salty with the same weird aftertaste as the Protein Brownie bar.”
Thank you very much for leaving the feedback in your review first of all, sorry for our late response to it.
We are sorry to see the experience was not a full jackpot, but that will happen, taste is very personal.
The Protein Bars you received were part of the try-out bundle and free, so no harm no foul there, you know not to order those then in your case now ;)
For the Mix-Pack of the Plenny Bars the situation is different, as you shared the order number, it allowed me to refund you partly for that box, you will have that refund back shortly.
This refund is part of our 30-day money-back guarantee which will be valid for anything else you try for the first time of course.
Thanks for giving it a shot, I hope the rest of the order was to your liking. <3
“Surprisingly a favourite of the try-out bundle. The texture is a lot better than I could have ever expected and the flavours aren't half bad. Cherry was an unexpected favourite with it's slight tartness that balanced the overall sweetness of the bar. Wish there were savoury ones.”
Thanks for the reviews and feedback first of all, sorry for the late reply to them.
Not great, not terrible is not what we're aiming for of course, sorry to see it was not a complete jackpot.
For this, and the other reviewed item, the cookies&cream protein Bars, I would like to check with you how we should sort this out with the 30-day money-back guarantee in mind.
For that reason, I would like to invite you to check in with the customer care team through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
We will then gladly look into the options for you for that.
Thanks for giving it and us a shot! <3
“Perfect for taking on hikes or to events where there may not be vegan food. It's very filling. I like the mild flavours and that you can taste the oats, but the cherry flavour is too mild. If nobody would tell me it was cherry I wouldnt have guessed. I miss the coffee and fig flavours.”
