Hi Istvan,
Thanks a lot for posting your reviews on the different items you tried, we are very sorry it turned out to not be to your liking at all.
We would like to offer you the option to make use of the 30-day money-back guarantee we offer, you have been in touch with us before but not about this. Kindly check in with our customer care team for this through email at love@jimmyjoy.com or through the Live Chat option on the website.
Thanks for giving it a shot!
Hi Mohammed,
We are sorry to hear this was your experience with the order.
Of course we can make things right for you still, kindly check in with our customer care team through the live chat on the website or email at love@jimmyjoy.com for assistance with this.
We can also look into the options within our 30-day money-back guarantee if needed.
Thanks for giving it a shot.
<3
Thanks for your review Riccardo!
Hmm, I think we can solve this one. With the Plenny Pot XL bags, the flavouring, the finest stuff in there, will go to the bottom and for that reason we advise to shake the bag thoroughly before use, then scoop from the bottom upwards. This way, it should get you a good balance and leave you with balanced scoops at the end of the bag as well.
<3
“I think a problem of this big packages is, that the rice and the noodles sepperate from the powder in the package - so if you take one scoop it‘s not possible to get the optimum proportion between powder and the other ingredients.
For me it didn‘t taste good - and I also couldn’t safe the taste with salt and other herbs. I tried Huel before - this wasn‘t very tasty too but when I compare it to Jimmy Joy I would choose Huel. I‘m not sure if I can eat the rest of the packages I bought :/
The Idea of Jimmy Joy is great - quick healthy meals - but for me it didn‘t work out with Jimmy Joy.”
Hi Angelika!
We are sorry to hear it :S Thanks for giving it a shot and for posting your feedback here though, we very much appreciate that.
Checking the order details, I see you are still well within the 30 days for our money-back guarantee.
If you would like to make use of that, please feel free to check in with the customer care department through the Live Chat option on the website or at love@jimmyjoy.com.
We will gladly assist you with that.
<3
“It's nice however it isn't mixed properly like the individual pots which are mixed well. When I first used it, it tasted very watery and then I realised it was because the power hadn't been mixed well with the rice and the other ingredients. Other than that I love the product, but for some users, especially if it is the first time they use your products, they wouldn't know this so would think you're product isn't as good. I have noticed it with all of the Plenny Pot XL packages.”
