“Not a patch on a close rival we all know (rhymes with “fuel”), tastes too synthetic and I was gutted to receive a large bag instead of portion sachets, I didn’t expect that. Using a scoop and having to measure it out is messy.”
Hi Melvyn,
Thanks for sharing your feedback, and we’re sorry to hear the Mushroom Risotto didn’t meet your expectations. We understand the issues you mentioned about taste, packaging, and preparation.
If you’d like, you can take advantage of our 30-day money-back guarantee for a refund or exchange. Please send your order number and details to love@jimmyjoy.com or reach us via Live Chat on our website, and we’ll help right away.
With love <3
“This is the easiest way for me to get a healthy lunch. I love the fact that the cup is reusable for every meal, avoiding excess waste. Taste is decent. Sometimes is difficult to add the correct amount of hot water. Adding too much makes it a soup, adding too less makes it a bit dry.”
“it's quite mild in my opinion. not bad at all, but i think a cheesy-creamy factor (maybe some nooch and miso) would've been a lovely addiction. the parsley is quite promiment, though! which i do enjoy!”
“Not a bad product, only if there is nothing else to eat. It softens well after 5 minutes of soaking in hot water, but it is very tasteless and doesn't have a pleasant mouth feel. In terms of visual sensation, it looks like softened rice and extruded soya flakes.”
Hi Amin!
First off, sorry for the late response to your review and feedback, which are much appreciated.
I will reply in one message and copy that on the other reviews as well as the action from my end in this case is not entirely clear yet. We offer a 30-day money-back guarantee and based on your 4 reviews, I am not entirely sure what would and what would not need that qualification.
So, for that, I would like to invite you to check in with the customer care team through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
We will then gladly look into the options for you for that.
Thanks for giving it a shot and the comprehensive feedback on what you tried. We hope you will find products that are 100% to your liking, but with the feedback noted on the powdery experience for you, we would advise to not try other Shakes as they all have the same oats in them that make for this grain in the end-product. You can add more water, shake with an ice cube in it or use a blender, but it will always remain with the slight grain in it.
You might want to have a look at the Plenny Drinks, those are more like milkshakes when it comes to the texture. Of course you can also try that or anything else for the first time with the same money-back guarantee.
<3
