Hi Guillaume,
Thanks for leaving the feedback in your review, we were sorry to hear about your experience.
We replied in detail on your company review and if needed look forward to speaking with you through email or a Live Chat.
Thank you for sharing your thoughts on our Satay Noodles, and we're sorry they didn’t meet your expectations. if your order was placed within the last 30 days, you can make use of our 30-day money-back guarantee.
“Even after before starting to prepare a meal, I mixed the bag thorough. Adding water and mixing the pot and letting it be for 5-10 minutes, it still was grainy, and tasted horrible.”
It sounds like you went through all the right steps in preparation, so we’re disappointed to hear that the texture and taste weren’t up to par. We aim for a smooth, satisfying meal experience, and your comments are incredibly valuable for helping us identify areas for improvement.
As always, if your order was within the last 30 days, our 30-day money-back guarantee is available. Thanks again for sharing your experience with us—we’re here to make it right!
