Hi Piet!
First off, thanks a lot for leaving your feedback in the review here, much appreciated.
I'm sorry to see the Plenny Pots you tried in your first order were not to your liking, but thanks for giving it a shot of course.
We offer a money-back guarantee and as you shared the order details, it allowed me to issue the refund for the bags in question right away. You will have that back shortly.
Please feel free to try out any other flavours and/or products with the same guarantee.
For future reference. If you try something for the first time and do not like it, we have the money-back guarantee active for that. To check the options, you can contact the customer care team directly through an email to: love@jimmyjoy.com or by opening a Live Chat from our website. We will always gladly look into things for you from there.
<3
“I poured the same water as I did for the M&C but found this to have less consistency. Personally, found them a bit spicy which I wasn't expecting as it didn't have the symbols fill. I'll keep the bag for whenever I really don't have anything else to eat at all, but don't think I'll prepare it again.”
Hi Matias,
Thank you for your feedback! We're sorry to hear that the consistency of the Plenny Pot v1.0 Satay Noodles didn’t match your expectations and that you found it spicier than anticipated. We appreciate your honesty as it helps us improve our products.
Please note that giving the bag a shake upside-down (make sure it is properly sealed) will improve the consistency a great deal.
In case you want to claim a refund don’t hesitate to reach out at love@jimmyjoy.com.
With love ❤️
“So leid es mir tut, aber ich finde die Pot-Gerichte fast ungenießbar. Anders als die Zutatenliste vermuten lässt, schmecken sie sehr künstlich und der bittere Beigeschmack ist omnipräsent. Ich finde die Idee sehr gut und habe viel Hoffnung in die "Pot"-Gerichte gesetzt, aber leider treffen sie meinen Geschmack überhaupt nicht. Gilt für alle vier von mir getesteten Geschmacksrichtungen.”
Thank you for sharing your feedback. We're sorry to hear that the Plenny Pot Satay Noodles didn't meet your expectations. We understand that taste is highly subjective, and we appreciate you giving them a try. We're always working to improve and value customer input, so your comments about the flavor and aftertaste will certainly be taken into consideration. We hope you'll give us another chance in the future to better match your preferences!
Reach out to love@jimmyjoy.com to claim a refund under our 30-day money back guarantee.
With love ❤️
