Thank you so much, Lara, for taking the time to share your feedback with us. We really appreciate hearing from our customers, and we apologize sincerely for your unpleasant experience.
Can you tell us more about the issues you encountered? We would be so grateful for any additional details you can provide us with, as it will help us make sure such issues do not occur in the future. Is there anything else we can do to make your experience with our product better? Your input is greatly appreciated.