“I received the left taillight prior to receiving the right side which to me makes very little sense.. If the the lights are ordered in pairs then they in fact should ship in pairs.. When the right taillight assembly arrived I realized the box was very light in weight , although the taping has not been tampered with.. I of course opened the box only to find it empty other than some packing.. The following iday I notified customer service and was instructed to file a claim with USPS .. I informed the associate that I would not be ordering from JP Auto in the future..”
“Despite using my VIN to select the part, when the passenger side view mirror arrived, the bolts used to attach the mirror did not match the pattern required to attach to body. Return minus restocking fee. Why produce a mirror that you can't attach?”
“Beyond a terrible experience on all levels. They shipped me the incorrect part...TWICE! They told they would give me a full refund but then charged me a re-stocking fee for THEIR MISTAKE......TWICE. I received no fair resolution from JP AUTO and I tried with constant communication via email with their representatives. I finally realized they were just stringing me along and I had to go through my credit card company to get a full refund for THIER MISTAKE. I sure hope my credit card company put them in their place and I would not do business with them ever again.”
