“JP Auto customer service is EXCELLENT. But not this Grill. I wish they carried another brand other than YCC for my E450, but they didn't. This one had an area with aberrations that was cosmetically unacceptable. But there were other problems too. Along the edge where the chrome meets meets the plastic the edge was not well sealed, so you knew bubbling would occur over time as mosture worked its way in. That is what happened to OEM grill after six years, but this one it would occur even faster.”
“I tried to return it because it did not have all
Of the parts needed but found JP AUTO to have a very poor return process and policy. They would only refund 50% of the money paid. They issued a bogus telephone number, so I could not call.
Stay away from this group.”
“When i took it to my auto guy that was going to fix my truck, the fender was Soo many times folded. I could not use it. I ended up having to pay him for another fender. Not happy at all. I just gave him to keep. what could l do with it.!!”
“Taillight unit showed up broken without any damage to the box it was shipped in. I requested a return multiple times and only get a generated reply asking for a picture of the item and a picture of the shipping label. After sending in the pictures there is no response. No phone number to call for help. This was a very bad experience if I could give less than 1 star I would.”
“I ordered the replacement fog light for my son's truck. I never got the chance to use the fog light! The delivery date change 5 times before the part was delivered. By then, the truck was repaired and my son had returned to Goergia. More importantly, I was charged a restocking fee when I returned the part. Worst experience I've had with an online part purchase. I can not recommend this company!”
