“This is the worst online purchase I've ever experienced. The wrong part was sent. Then the refund is only 2/3 of what I paid. There's no way to request the correct part. You have to reorder and no way to talk to customer service. Avoid this company.”
“The part was defective so I returned it. I paid over $47 for the part with tax and shipping. They would only refund $18.00. What a jip. It was their fault but somehow I have to pay anyway. They will probably send this same part out again and make another $30 free and clear. Never again.”
“Got the wrong headlights, returned them promptly. JP Auto only refunded part of my payment, tried contacting several times about it and nothing. Had to file claim with PayPal and finally got full refund. I would NOT recommend.”
“This would have received the 5 ⭐️rating it deserved if the company would have kept their promise to deliver this item on time. I received my mirror a week after promised. My very clumsy son had to drive his car without a mirror because of the late delivery. If you need a part on time, don’t order from JP. Order from CarParts instead. At least they honor their time tables. Plus when you reach out to the company, they have bots responding to your inquiries. Aside from these major setbacks, the part fit like it should coming from a OEP product.”
“the item was received in a timely fashion and looked to be of great quality. However I needed to return it as it wasn't a chrome finish and I ordered a two tail light item in its place. The reason not 5 stars....couldn't believe the return item refund was less almost $30.00. That seems a bit ridicoulus for a restocking fee. The two tail lights were also received quickly and installed immedialtely with no problems.”
