“Sehr geehrte Damen und Herren,
leider ist der Rucksack Defekt. Wir versuchen leit längerem eine Bestellbestätigung zu unserer Bestellung zu finden. Leider wurde uns diese nicht mitgeteilt damals.
Jetzt versuchen wir es über diesen Weg.
Wir bitten um Erstattung des Geldes bzw. um Ersatz des Rucksack mit entsprechendem Rücksendeformular.
Mit freundlichen Grüßen
Christian Kaindl”
“Honestly I was so disappointed with the bag that I had to throw it out. It was such a pain to wear it. It was very uncomfortable in the shoulder and armpit area. Bag laces left some cut marks on the skin. Qulity of the material felt mediocre, not really worth the huge price.”
Hey Mairis,
thank you for taking the time to share your feedback — even though we're really sorry to hear about your experience with the Bergen Pro All Black. 😟
We completely understand your disappointment and it truly saddens us that the bag was so uncomfortable for you to wear. Comfort and quality are things we care deeply about, so reading that the straps caused discomfort and left marks on your skin is something we take very seriously. 🤍
We'd love to look into this for you — please don't hesitate to reach out to our Customer Care Team at
service@kapten-son.com
so we can find the best solution for you.
Warm regards,
Your Kapten-Family
