Hey Kapten,
vielen Dank für deine Bewertung. Es tut uns leid, dass du etwas länger als gewöhnlich auf deine Bestellung warten musstest! Mit so einem großen Ansturm auf unseren Sale haben wir nicht zu rechnen gewagt. 😳 Daher kam es zu Verzögerungen beim Versandprozess in unserem Lager, was uns sehr leid tut.
Wir wünschen dir aber jetzt schon ganz viel Freude mit deiner Bestellung.🤍
Vielen Dank für dein Verständnis und liebe Grüße
deine Kapten Family
Hey Kapten,
thank you for your honest feedback — we really appreciate you taking the time! 😊
We're sorry to hear that the Bergen Pro All Black didn't fully live up to your expectations in terms of functionality and weight distribution. We completely understand that at this price point, you expect more than just great looks — and that's a fair point. Your feedback is valuable to us and we'll make sure to pass it on to our product team. 🤍
We hope to get the chance to win you over again in the future!
Kind regards,
Your Kapten-Family
“Bin mit dem Rucksack sehr zu frieden.
Es gibt nur 1 Stern abzug, weil das Material rund um den Reißverschluss schon sehr steif ist, was es manchmal etwas schwierig macht Dinge schnell in den Rucksack zu legen.”
Hey Kapten
Danke dir für deine 4-⭐ Bewertung. Wir freuen uns immer sehr über ein ehrliches und konstruktives Feedback, denn nur so können wir unsere Prozesse & Produkte stetig verbessern. Dein Feedback haben wir soeben intern weitergeleitet. Danke dir! 🥰
Liebe Grüße
deine Kapten Family
“This is already my third Kapten&Son backpack and I couldnt have been more staisfied with all of them. I bought this one for travel, and it turned out amazing.”
“I was really disappointed with this bag. It’s much heavier than I expected, even when it’s empty, which makes it uncomfortable to carry around for longer periods. On top of that, the storage space is quite limited. There aren’t enough compartments, and the main section feels smaller than it looks, so it’s hard to organize and fit everything you need. Overall, it’s not very practical for daily use.”
Hey Onder,
thank you for sharing your experience with us — we genuinely appreciate your honest feedback! 😊
We're really sorry to hear that the Bergen Pro All Black didn't meet your expectations. We completely understand how frustrating it can be when a bag feels heavier than anticipated and doesn't offer the storage and organisation you need for everyday use — that's not the experience we want for you at all. 🤍
Your feedback on the weight and compartment layout is really valuable to us and we'll make sure it reaches our product team.
We hope to get the chance to show you a better side of Kapten & Son in the future!
Warm regards,
Your Kapten-Family
