Hello Victoria!
Thank you for providing us with feedback on your experience. We really appreciate you taking the time to comment and allowing us to respond. Our goal is to provide you with solid information that will help you out with testing.
Since we do not know exactly what is happening with your meter or strips, and which error codes you are getting, if any, we are unable to troubleshoot the issues. We did send you an email asking for more information as well, but we are not sure you received it, as we did not hear back from you.
We want you to know that our customers are our number 1 priority, and we hope you will contact us so we can help you get up and running like a pro! We have a highly trained, friendly customer support staff that is eager to help resolve whatever issues you are having with your strips and meter. Please call us at 800-513-1965, email us at groove@keto-mojo.com or chat with us on our website. We're always here to help.
Kindly,
Erika
Customer Support
