“Great products. Fulfillment, not so much. This order came in half the time as the last two. Dependable fulfillment is--or should be--a big part of the value proposition for direct marketing companies.
This order begins the approach to timely fulfillment. It still wasted two days shipping my order--which is shipped from Salt Lake City--to Whittier, CA, so that DHL could forward it to the postal service for delivery. Madness. And sloooooow.
I live about 190 miles south of the SLC Airport. Dropping it in the mail would be cheaper and faster.”
“Please provide an alternative address other than California to purchase your products, I will not pay the mandatory $10 in California taxes every time I place an order”
“Shipping was fast and customer service is excellent -- the ketone and glucose strips that we purchased only came with glucose strips somehow. I messaged customer service and they immediately shipped me a box of ketone strips.”
“For the elderly, with perhaps the slightest of hand tremors, the strips are poorly packaged. Difficult to open and manuver. Reconsider the packaging of these strips. Likewise, the lancet. You should offer a spring loaded lancet as an option.”
