“I have written to formally escalate a complaint regarding faulty test strips I have received from your company on two separate occasions.
My original order, shipped to my address in Saudi Arabia, arrived with test strips that were completely non-functional. Your customer service team arranged a replacement, which I appreciated — however, the replacement strips failed in exactly the same way.
I have attached a video clearly showing both sets of test strips failing during use. It also shows that both sets appear to come from the same batch, suggesting a possible product issue at source.
No response has been recieved to resolve this.”
