“your site info showed a sleeve of test strips and said to use the number on the foil side. I entered that number and it was"INVALID". I got my meter on 6/2021, THE VIDEO INSTRUCTIONS FROM VIRTA for testing differ from the ones on the video from your site. Finally, I realized the range for the control solution is not on the bottles or the box they came in, but on the box of the test strips!”
“The print on the box and vials is too small to read. Way too small. Also, nowhere do I find what the test level 2 and 3 readings should be for the glucose or ketone tests. So, not being able to read the directions and not having the test ranges available make the product useless.”
“I received the product that I ordered and realized that the product was due to expire in only 8 months. I initially sent a message to customer service about this, but have yet to hear back from anyone. After a week, I called customer service and left a voicemail message about my complaint. Still no response.
Very poor customer service! If I can't trust you to back your products, I'll have to look elsewhere.”
