“The meter is fine, but the lance device is only suited to soft hands, and when I inquired, Caitlin sent me to the tutorials. I've tested all my life, and more instruction is not what I needed. Then I could make a video o the problem? Not much help.”
“I’m so thankful for this device! I had tried the ketogenic diet without any testing and could not seem to lose any weight. So this time around I wanted extra help and came across this device. I had suspected my glucose was playing a role as to why I couldn’t lose any weight before and sure enough! This device helped me figure out what I was doing wrong and how to correct the no weight loss issue! Thank you for this device! It has changed my life for the better.”
“Meter works as advertised but customer service is poor. Emailed a question on my wife and I both using it both having our own iPhone and iPad. The reply was an answer that wouldn't even open. POOR”
“The instructions were clear even if I got personally frustrated with the beeping or skipping past a prompt unintentionally. It works as expected. I did not use the app.”
“Well my keto mojo hasn't arrived yet. Although when I ordered it first class delivery was stated it was instead shipped usps ground advantage. I live in Hawaii so whereas first class would take 3-5 days. Ground advantage will take 2-3 weeks or more. This was especially disappointing because I just ran out of glucose strips for my old machine and I instead of buying more I figured I'd convert to keto mojo. So I'm contemplating now to have to purchase glucose stripe for my old machine anyway.”
“Doesn't work well for CKI- range vaires by 20%. This is acceptable tolerace in the EU. I was told that multiple times by customer service.
Lots of hoops to jump through to try and get it resolved returned, "Send us photos of your last 2 readings with codes from box" (No problem)... then "Send us photos of your last 5 readings"... I stopped using Facebook on my phone, so this is an annoying multi-step process that I know is not going to work out in my favor.”
