Thanks for the feedback, Christine! Sorry to hear the boxes aren’t as sturdy as before. We’ll pass this along to our product team to consider improvements. If you’d like to discuss options, feel free to email support@kittypooclub.com. 😊
“I like being able to throw away the box and all. I like that I can adjust the schedule.
What I don't like is that when it's delivered it's so heavy and hard to move off my porch and into the room where we keep her litter box. Can you please put some kind of handle on it, even if it is plastic straps. I'm over 70 so with not as many strong muscles and hand strength, it is difficult.”
Thanks for the 5-star rating, Karen! We hear you about the heaviness, the Clay is our heaviest litter. We’ll pass your suggestion for a built-in handle to our product team for consideration, as we are always looking to improve. If you’d like, please feel free to reach out to us at support@kittypooclub.com, and we would be happy to look into a lighter weight litter for you.😊
Hi Laura, thank you for sharing. Sorry to hear the Clay litter was a bit too much for you. We are showing the swap back to the Fine-Grain Silica, which is a much lighter litter option. Please feel free to reach out if you have any issues. 😊
“I've been using Kitty Pooh Services since 2020. I'm very happy with the quality of the product. The only issue I have is with the shipping company. My most recent order is now a week overdue after the last two were delivered to the incorrect address. Guys you need to slap these Federal Express people around”
Hi Elizabeth! Thanks so much for sharing your feedback and for sticking with Kitty Poo Club since 2020. We’re thrilled you love the product quality. We’re sorry about the shipping issues with your recent order—please know we’re looking into this for you, and a replacement is on its way! 💜
