“just awful. A $35 bag of litter after the first time that lasts a week if you’re using one bag of litter for the month for a cat, you’re a bad cat owner. It lasted us a week and we scooped and scooped and scooped. It’s such a rip off, I hate it.”
Hi Stephanie, thank you for sharing your experience. We are sorry to hear that your experience with our litter didn't live up to expectations, and can completely understand your frustration.
Our goal is always to make cat care easier, not more stressful, so we sincerely apologize that we missed the mark for you and your kitty. We realize our system doesn't work for all.
We noticed that your account is still active, and because we hadn't received any previous messages from you, we want to make sure we handle this exactly how you'd like. Would you like us to go ahead and cancel your subscription/account so you aren't billed for any future shipments?
Please reach out to us as support@kittypooclub.com, on how you'd like to proceed, and we'll get that taken care of for you right away.
Hi Adrienne, thanks so much for the wonderful rating! We’re thrilled the family loves our disposable litter boxes and that there’s no smell. If there’s anything else we can do, just let us know. 💜
“The box is great, keeps the mess and odor down. It would be nice if the box were more easily "crushable" after use...I don't claim to know what that would entail but right now I do find it challenging to dispose of it still. Also, the side rails...need a little more wiggle room.
Thanks! JP”
Hi Jocelyn,
Thank you for the thoughtful review. We’re glad the box helps with mess and odor. We’ll pass along your notes about making the box easier to break down after use, and adding more wiggle room to the side rails to our product team. 💜💜
