Hi Meredith,
Thanks for sharing. We’re glad the litter box works well for you, and we’re sorry the delivery time was longer than expected. Our free shipping can take 7-11 days for transit, and West Coast deliveries tend to see the high end of that time frame. 😊
“I’ve used Kitty Poo for several years now. Lately the cat urine is going all the way through the box after 2 1/2 weeks. It’s used to be a month. My cat has not changed any of her habits so I know it isn’t her. I’m hoping Kitty Poo will fix this.”
Thank you for reaching out, and we are sorry to hear you are having these issues. A member of our customer support team will be reaching out to you, via email, with a few questions to help us troubleshoot. 😊
“i do not care for the the soy, at first my cat wouldnt use . I started doing as suggested. She uses it now, but especially the soy, tracks around the house, even though i have a mat. I am very happy with the company & the service, however. I really like the disposable boxes.”
Hi there, thanks for sharing your experience. We’re glad you’re happy with our company and service, and sorry the Soy litter tracked, and initial reluctance to use it caused frustration. If there is ever anything we can help with, please feel free to reach out to us at support@kittypooclub.com. 😊
We're sorry to hear you feel that way. We've reviewed your account and see that your orders have all included the litter box with silica litter. The silica litter bags have remained the same size and weight, and the litter box itself has not changed aside from the artwork printed on the exterior.
We've reached out previously to ask for more details about what you've noticed, as we'd genuinely like to understand your concerns and investigate further, but we haven't received a response.
As a longtime customer, your feedback is important to us. If there's a specific issue you've experienced with the litter, box, packaging, or overall performance, we'd welcome the opportunity to learn more and help.
