Thank you so much for taking the time to leave us a 5-star review! š¤ We truly appreciate your support and are so grateful you chose LashBox LA. Your feedback means a great deal to our team, and we look forward to continuing to provide you with products you love. Thank you again for being part of the LashBox LA family! āØ
Thank you so much for the glowing 5-star review, Celeste! Weāre thrilled Lash Alchemist gives you excellent retention and keeps clients comfortableāno burning is exactly what we aim for.
“Iām very unhappy with the adhesive I ordered it while on vacation so I could have to use upon my arrival. Iāve used many lash glue with same drying time and my room temp and humidity is good. Iāve had 5 clients with bad retention. This is $60+ glue I reached out to get a refund and to return and got a whole list of did you try this or that, yes I did. Iām very unhappy and would like my money back. I donāt know if it was a bad batch or what.”
Hi Zaylene,
Thank you for sharing your feedback. We truly understand how frustrating adhesive challenges can be, especially when retention impacts both your clients and your business. Our goal is always to work closely with artists to troubleshoot adhesive performance based on their unique environment, application speed, and prep routine, as many external factors can influence retention.
In this case, after reviewing the concerns shared, we were happy to provide a replacement adhesive option so an alternative formula could be tested based on individual preference and working conditions.
For any future product concerns, we kindly ask that customers provide their order number, batch number, and clear video proof of the issue so we can assess the matter as quickly and efficiently as possible.
Because adhesive performance can vary from artist to artist depending on numerous factors, we strive to offer solutions that best support each customerās specific needs.
We genuinely appreciate your feedback and the opportunity to assist.
Thank you so much for sharing your experience! Weāre thrilled that Lash Alchemist adhesive is working great for you and helping you achieve stunning results. We truly appreciate your support.
Kind regards,
Team Lashbox LA
