Thank you so much for the glowing 5-star review, Celeste! We’re thrilled Lash Alchemist gives you excellent retention and keeps clients comfortable—no burning is exactly what we aim for.
“I’m very unhappy with the adhesive I ordered it while on vacation so I could have to use upon my arrival. I’ve used many lash glue with same drying time and my room temp and humidity is good. I’ve had 5 clients with bad retention. This is $60+ glue I reached out to get a refund and to return and got a whole list of did you try this or that, yes I did. I’m very unhappy and would like my money back. I don’t know if it was a bad batch or what.”
Hi Zaylene,
Thank you for sharing your feedback. We truly understand how frustrating adhesive challenges can be, especially when retention impacts both your clients and your business. Our goal is always to work closely with artists to troubleshoot adhesive performance based on their unique environment, application speed, and prep routine, as many external factors can influence retention.
In this case, after reviewing the concerns shared, we were happy to provide a replacement adhesive option so an alternative formula could be tested based on individual preference and working conditions.
For any future product concerns, we kindly ask that customers provide their order number, batch number, and clear video proof of the issue so we can assess the matter as quickly and efficiently as possible.
Because adhesive performance can vary from artist to artist depending on numerous factors, we strive to offer solutions that best support each customer’s specific needs.
We genuinely appreciate your feedback and the opportunity to assist.
Thank you so much for sharing your experience! We’re thrilled that Lash Alchemist adhesive is working great for you and helping you achieve stunning results. We truly appreciate your support.
Kind regards,
Team Lashbox LA
Thank you so much for your amazing review, Angela! We're thrilled to hear that you find our Lash Extension Adhesive versatile and great for any lash tech. Your feedback truly motivates us to keep delivering quality products!
Thank you for your glowing review, Paola! 🌟 We're so happy to hear that our Lash Alchemist works seamlessly with Florida's weather and humidity. Your satisfaction means the world to us!
