Thanks so much for the 5 stars, Evie! We’re thrilled you find the Flower Power True Matte Lashes easy to fan and that the glue works well for you.
Kind regards,
Team Lashbox LA
“The 0.03 10mm Flower Power lashes are one of my favorites! I just love how lightweight they are, and they’re perfect for building full, voluminous lashes. My clients always love the gorgeous look these give without feeling heavy at all.”
Hello Jazmyn, thank you for taking the time to leave such a lovely review of our lashes! We're so happy that you & your clients are both satisfied with their look & feel 🩵
Thank you so much for your fantastic review, Adriana! We're so happy to hear that Flower Power lashes have become your go-to! Your support means everything to us!
“Worst lashes ever! I’m an eyelash technician with 14 years of experience and have never seen such cheap, low quality lashes. All my clients had fallout, I had to redo every set, and Jasmine is unprofessional and clearly has serious issues.”
Hello Hermine,
Whilst we appreciate all of our customers' valuable feedback, I must respectfully share that as the supervisor of Customer Service at LBLA, it is disappointing that you feel the need to state something so discourteous as my associate Jazmine "clearly has serious issues." As I treat all our customer concerns with the utmost importance, I personally took the time to fully review your inquiry and immediately investigated your claim of our lashes being "defective." I had one of our highly-skilled in-house lash specialists test every single box of lashes that you returned to us, and she deemed them in perfect working condition. We provided videos and photos to you directly, demonstrating this.
I also want to reiterate that your return request did not fit within our Policy guidelines. We are able to provide refunds for products returned to us that are un-used and in the allowed time frame; yours were well-used, with over half of some boxes missing and past the return window. However, because we always strive for customer satisfaction, Jazmine made an exception to our policy and still sent you a partial store cash credit.
I understand your frustration with retention issues, and our team is always happy to troubleshoot with you.
Thank you again sincerely for taking the time to express your thoughts. Please let us know if there's anything else we can assist with.
All the best,
Audrey
