Hello there! We sincerely appreciate you taking the time to share your recent experience with us. We're truly sorry to hear about the issue you encountered with the stitching on the Asten Tweed Bodycon Midi Dress you purchased. Quality and durability are of paramount importance to us, and we are disappointed that you had this experience. This is not reflective of our standards. Our customer support team will be reaching out to you via email shortly to further understand the specific details of the issue and assist you in resolving it to your satisfaction. We are committed to ensuring that you have the positive experience you deserve with our products. Your feedback is invaluable in helping us continually improve, and we genuinely appreciate your patience as we work to address this matter.
“I love this dress so much. But unfortunately after wearing it for a day (my size was correct and it is not tight), the sides were torn and i noticed even the back was almost torn. Should i not realise this I would be walking around with a torn dress. I hope LB will look into this as the sewing is not sturdy. Either that or the material is not sturdy.”
Hello there! Thank you for sharing your feedback on your recent purchase. We're genuinely sorry to hear about your experience with the dress you loved. It's disheartening that the dress tore after just a day of wear. At Love, Bonito, we take quality and durability seriously, and we deeply regret that your dress did not meet the standards you expected. Your comments regarding the sewing and material are important to us, and we will promptly review the production process to ensure that these issues are addressed. We understand the disappointment and inconvenience this has caused, and we want to make this right for you. Please get in touch with our customer support team at hellomy@lovebonito.com, who will guide you through the process of returning the dress or finding an appropriate solution based on your preferences.
“Bought this for work wear, midi length is work appropriate and the white isn't see-through. I sized up as the material has little stretch, allows me to sit and move more comfortably”
Hello there! Thank you for sharing your feedback. Your comments are valuable to us, as they help us maintain the quality and durability of our products. We're glad to hear that you liked the design of the product. However, we're genuinely sorry to hear about the issue you've encountered with the tweed after washing. This is certainly not the experience we want our customers to have. :( Please be assured that we take quality concerns seriously, and we will be sharing this feedback with our product development team. They will investigate the issue and look for ways to improve the durability of our products. If you need any further assistance with this concern, please reach out to our customer support team at hellosg@lovebonito.com. We're here to help.
