“I was very excited to receive my new clip-ins. The color matches my hair perfectly but the weft that was used as the color match sample was folded so tightly that I can not get it to lay flat and nothing I have tried has worked to get it straightened out. In addition, the other longer weft has a slight gap in it causing a split that is quite noticeable under my fine thinning hair. Unfortunately the kinks and split make it unusable and because I opened them, I can’t return them. Five stars for color match and hair quality, one star for construction and tape defect.”
Hi there!
Thank you for taking the time to send us your feedback. We truly appreciate hearing your comments.
Please reach out to us at info@luxyhair.com so that we can help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
“The color was a perfect match and I was excited to use them. I couldn’t get them to stay in my hair. Watched all the videos. I’m thinking my hair if too fine to use them.”
Hi Lisa,
Thank you for your note and we're sorry to hear this.
Lisa, please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
Hi Lori,
Thank you for sharing your 5-star review on Luxy Hair! We appreciate you sharing your experience and we know you'll get the hang of them very soon! Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
Dear Karen,
Thank you for your feedback. Please reach out to us at info@luxyhair.com so that I may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
“I got the blonde balayage 12 inch and the match was so good. I took them to my stylist to cut them and even she was impressed with them. The set came with 4-1 inch and 2-4 inch but I’m only using the 1 inch ones. My hair thinned really bad when I was in the hospital and my hair would not cover my ears. I put these on and they’re perfect. Also very easy to put in, only takes me a couple of minutes and I can’t even tell they are in. Is my hair perfect— no but it makes me feel better as it grows back in. I would definitely
recommend.”
Dear Deborah,
Thank you for sharing your comments and photos - your hair looks beautiful! We're delighted to hear that you are enjoying your 12" Bronde Balayage Fill-in set. Please continue to enjoy this easy set!
Warmly,
Luxy Hair Support
Hi Penne!
Thank you for reaching out to us.
Penne, please feel free to reach out to us at info@luxyhair.com and we are happy to look into this right away.
We look forward to helping you further.
Warmly,
Kerry
Luxy Hair Support
