Luxy Hair have a Customer Happiness Grade of C-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
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I have ordered several times from Luxy and have not found anything that is a better quality for the price. I have referred friends and family.....LOVE
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- Gretchen
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I love my Luxy halo and have bought many - but I left off a star for the adjustable band. It’s not simple to do and I liked it better when they sent multi sizes. For the price we should get a do it yourself project,
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- Pamela
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For the price of these extensions I am disappointed. I can tell there’s a lot of synthetic hair. I’ll come back after a couple wears to update.
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- Marissa
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Best hair extensions I have ever bought! I have ordered many different colours over the years and the quality has remained the same. They also last a very long time and are easy to maintain, wash/style. Their service and delivery is fast and effective.
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- Anonymous
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Consistently lovely hair, quick delivery and super customer service! I have been a loyal customer for 10+ years! Other brands just don’t come close to the quality or the value.
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- Linda
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From color match until delivery, everything was spot on!! I was color matched to perfection and all questions were answered quickly and with great knowledge! The extensions are perfect and I love wearing them!!
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- Sydney
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I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
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- Anonymous
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The hair itself is great but what’s the point if u can’t even wear it? Reached out to customer service and of course all they could do was a $20 refund.
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- Anonymous
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We were told they could not stop and refund the second order.
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- James
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And I feel like I have been ripped off! Your extensions SUCK!
I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well.
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- Anonymous
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I love Luxy Hair! The customer service is the best .
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- Tammy
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Great customer service.
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- Shaina
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Their customer service is outstanding; they helped me find the perfect match and were patient and responsive every step of the way.
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- Dorra
