Luxy Hair have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
For the price of these extensions I am disappointed. I can tell there’s a lot of synthetic hair. I’ll come back after a couple wears to update.
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- Marissa
“
I’ve been following Luxy for a long time, and when I saw their new scalp and thinning fill-ins made with real human hair at an affordable price, I decided to give them a try -- and I’m so glad I did!
The customer service was fantastic, and the samples they sent helped me find the perfect color.
”
- Amanda
“
The price was more reasonable and quality is outstanding! The dimensional brown that I chose I could not truly find on any other brand - what a great option for those of us easing out of blonde era and embracing our natural brown.
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- Anonymous
“
Consistently lovely hair, quick delivery and super customer service! I have been a loyal customer for 10+ years! Other brands just don’t come close to the quality or the value.
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- Linda
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From color match until delivery, everything was spot on!! I was color matched to perfection and all questions were answered quickly and with great knowledge! The extensions are perfect and I love wearing them!!
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- Sydney
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Fast delivery and good quality product.
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- Mireille
“
I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
”
- Anonymous
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We were told they could not stop and refund the second order.
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- James
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Refund, exchanges & return is also no hassle at all.
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- Anonymous
“
Ordered colour that didn't match. Had to return and request a refund.
Helpful customer service. In hope that re-ordering a new colour recommended by customer service team would make a difference.
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- Hanna S
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Consistently lovely hair, quick delivery and super customer service! I have been a loyal customer for 10+ years! Other brands just don’t come close to the quality or the value.
”
- Linda
“
I was not sure if they would be the right color and length, but they were absolutely perfect!! I took the suggestion for the color from their service and length referral from the stylist that was doing all the hair and make up for the wedding.
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- Lee
“
Great quality. Great selection of color
Great service
”
- Francoise
