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Luxy Hair Reviews

4.2 Rating 247 Reviews
C-
Happiness Grade

Luxy Hair have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their returns process.

B-

Price - Excellent

73.33%
Industry Average
The price was more reasonable and quality is outstanding! The dimensional brown that I chose I could not truly find on any other brand - what a great option for those of us easing out of blonde era and embracing our natural brown.
- Anonymous
Been buying from Luxy since 2017. I've looked other places but never have found anything else with great quality to price ratio like Luxy. Always have been a fan of these Extentions.
- Rebecca
I ordered from Luxy after an email consultation with one of their experts. I received their recommendations and they quoted the price as $120. A few weeks later I went to order them and the price was $160. I ordered them because I needed them and I am happy with the extensions. They seem high quality and the color match is very good. I just wish the price difference from the quote wasn’t different.
- Nancy
B

Delivery - Fast

75.00%
Industry Average
From color match until delivery, everything was spot on!! I was color matched to perfection and all questions were answered quickly and with great knowledge! The extensions are perfect and I love wearing them!!
- Sydney
Fast delivery and good quality product.
- Mireille
Quick Delivery and friendly customer service
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
- Anonymous
C-

Refunds - Average

57.14%
Industry Average
We were told they could not stop and refund the second order.
- James
And I feel like I have been ripped off! Your extensions SUCK! I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well.
- Anonymous
10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!
- C B
94.12%
Industry Average
amazing customer service, oustanding support with ansering questions & finding solutions to the problems with my missing order ! & helping me exhange when it wasnt quite right. i cant belive how wonderful & supporitve Kerry was!! 1000 gold stars !
- McKayla
I was actually looking at a different company before I went with Luxy. I made the right choice. They're customer service was helpful in getting me the perfect match for my hair color. Shipping was fast. The packaging is beautiful. The hair is beautiful! I'm so happy with my purchase.
- Allesha
I had some issues with using the codes for my redeemed points and customer service messaged me right back and helped me out several times when the code wasn't working ! They also shipped the same day ! I have worn these extensions for awhile and love them and the quality!
- SHERRI