Luxy Hair have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their returns process.
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I’ve been following Luxy for a long time, and when I saw their new scalp and thinning fill-ins made with real human hair at an affordable price, I decided to give them a try -- and I’m so glad I did!
The customer service was fantastic, and the samples they sent helped me find the perfect color.
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- Amanda
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The price was more reasonable and quality is outstanding! The dimensional brown that I chose I could not truly find on any other brand - what a great option for those of us easing out of blonde era and embracing our natural brown.
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- Anonymous
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Been buying from Luxy since 2017. I've looked other places but never have found anything else with great quality to price ratio like Luxy. Always have been a fan of these Extentions.
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- Rebecca
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From color match until delivery, everything was spot on!! I was color matched to perfection and all questions were answered quickly and with great knowledge! The extensions are perfect and I love wearing them!!
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- Sydney
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Fast delivery and good quality product.
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- Mireille
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Quick Delivery and friendly customer service
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- Anonymous
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I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
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- Anonymous
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We were told they could not stop and refund the second order.
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- James
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Refund, exchanges & return is also no hassle at all.
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- Anonymous
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Ordered colour that didn't match. Had to return and request a refund.
Helpful customer service. In hope that re-ordering a new colour recommended by customer service team would make a difference.
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- Hanna S
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I love working with Luxy! Their product is beautiful and user friendly. The customer service is helpful, they reach out to you, and go above and beyond.
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- Melinda
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I ordered extensions they were beautiful by my hair changed I’m guessing more brassy but I explained to them that I was sorry I hate doing that but they refunded me right away.. great customer service!!! Would definitely count on them again when needed😊
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- Ericka
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Had an issue with my order and it was promptly solved. Great reactivity from customer service and the extensions match what is shown online.
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- Anonymous
