Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.20

4.2 Rating 306 Reviews

77 %

of reviewers recommend Luxy Hair

4.2

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

801-206-4781

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Luxy Hair 5 star review on 28th August 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the 4th time I have purchsed from Luxy. It is my go to for hair extensions! The color match is perfect! I am obsessed!”

Helpful Report

Posted 6 hours ago

“I’ve always purchased the Classic extensions, which have worked great for me, but I wanted to try the Seamless version. I love the concept, and the hair texture itself is beautiful. Unfortunately, I ran into an issue with the way the extensions lay as you move toward the middle and top of the head. The 3 and 4 clip wefts tend to cup and do not lay flat. My hair is fine but not thin, so this was frustrating, especially since this issue isn’t noticeable in the sample shown in the “try before you open” section. Otherwise I would have exchanged these..Because of this, I wouldn’t recommend the Seamless extensions and would suggest sticking with the Classic ones, which lay flat and have always worked well for me.”

Helpful Report

Posted 12 hours ago

“I bought 24 inch clip in’s in September. I don’t wear them everyday, I oil and use high quality serums after every use. I curl them on low heat. It’s now December and I’ve maybe worn them 10x and they are completely damaged, and dry. I tried washing them and let them air dry, it made them worse. I spent over $500 on this hair and have had better experience buying $200 extensions off amazon. I would save your money and go elsewhere.”

Helpful Report

Posted 1 day ago

“Love my Classic Clip in extensions!”

Helpful Report

Posted 3 days ago

Hi Lisa! Thank you for reaching out. Lisa, we love your custom-dyed Luxies - what a beautiful shade! Please continue to enjoy your set and Happy Holidays! Warmly, Luxy Hair Support

Posted 3 days ago

“Love these rollers! So easy to use and they gave my hair so much volume.”

Helpful Report

Posted 1 week ago

Great to hear, Susan! Thank you for sharing your feedback and please continue to enjoy your rollers. Warmly, Luxy Hair Support

Posted 6 days ago

“I received my hair clip in hair extensions and I was soooo happy. The colour was perfect and the quality was amazing. The package arrived on time and I am thrilled.”

Helpful Report

Posted 1 week ago

Great to hear, Tracy! Thank you for sharing your wonderful feedback. We're thrilled the colour and quality met your expectations and that your package arrived on time. Warmly, Luxy Hair Support

Posted 6 days ago

“First time I ordered Luxy hair extensions I loved them. I went a little blonder so I ordered a new halo. The sample piece matched perfectly! But once i opened the box I realized the ends were way too ashy for my hair. Unfortunately I can’t return now. I’ve tried everything with toning them and nothing has worked. :(”

Helpful Report

Posted 1 week ago

Dear Hayley, Thanks for sharing your experience, and we’re really sorry to hear the ends look too ashy after toning. We’d love to help find a solution. Please send us your order number and a couple of photos of the halo to info@luxyhair.com so we can assess options (e.g., color matching help or an exchange/discount on a future purchase). We’re here to help and want to make this right for you. Warmly, Luxy Hair Support

Posted 6 days ago

“Easy to color match and order. I love my halo.”

Helpful Report

Posted 2 weeks ago

Great to hear, Shelley! Thank you for sharing your feedback and please continue to enjoy your Halo! Warmly, Luxy Hair Support

Posted 2 weeks ago

“I love my extensions, the hair is real nice the only thing is that I purchased extensions and a halo, upon receipt I definitely will not use the halo. I ordered based on questions I answered which I think was not clear.”

Helpful Report

Posted 3 weeks ago

Thank you for this feedback, Sandie. We appreciate hearing from you! Warmly, Luxy Hair Support

Posted 3 weeks ago

“Love! Everything great from samples to actually selecting my extensions.”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your 5-star review on Luxy Hair! Warmly, Luxy Hair Support

Posted 4 weeks ago

“These scalp fill in extensions have changed my daily routine and only require an extra 5 minutes to attach to hair. I purchased the 12 inch and they are the perfect length and color for my LOB. My color is mocha brown. I get compliments on how my hair just looks better yet no one realizes they are extensions. I have uploaded a before and after picture photo.”

Helpful Report

Posted 4 weeks ago

Hi Julie! Thank you for taking the time to share your comments and beautiful photos - we love the set and color on you! Please continue to enjoy your Luxies and pop us an email at info@luxyhair.com for any questions along the way. We're happy to help! Warmly, Luxy Hair Support

Posted 4 weeks ago

“These are one of the worst made extensions I’ve ever used. After being a longtime Bellami hair extension customer, I decided to try something new per my hairstylists recommendation. Big mistake. Before I even wore these for the first time one clip had already detached on one side from the tiny thread it was held on with. After about my 10th wear, another clip hanging off. Meaning either re thread it which is extremely difficult, or don’t wear them at all. For $300+ hair extensions this is absolutely unreal. The hair itself is great but what’s the point if u can’t even wear it? Reached out to customer service and of course all they could do was a $20 refund. I don’t mind spending my money as long as it’s good stuff but these are cheaply made. Do not recommend.”

Helpful Report

Posted 4 weeks ago

Hi there! Thank you for sharing your comments and we appreciate hearing your feedback. We're sorry to hear about the clips, and we've passed this feedback on to our team. Please reach back out to us at info@luxyhair.com if we may help you further, or if you have any other issues with the clips. We're here to help! Warmly, Luxy Hair Support

Posted 4 weeks ago

“ordering & color matching is so easy. couldnt ask for a better set of extensions”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! We're delighted that the color matching process was easy :) Please continue to enjoy your set and feel free to tag any Instagram photos with @luxyhair - we'd love to see you in your set! Warmly, Luxy Hair Support

Posted 1 month ago

“I love working with Luxy! Their product is beautiful and user friendly. The customer service is helpful, they reach out to you, and go above and beyond.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your lovely feedback, Melinda! We appreciate hearing from you and reach out to us any time :) Warmly, Luxy Hair Support

Posted 1 month ago

“The hair doesn't look and feel like remi human hair, looks less real than other brands. There's lots of loose hair, every time I brush, style or just use my fingers theough it. The scalp fill ins have different density of hair, one feels more "filled and homogenous" than the other. The package has a tricky sticker, you can only take out a small piece to match the color, but after you open the full container you notice the poor quality and loosen hair since the first brush. And you can't return if the package was completely opened.”

Helpful Report

Posted 1 month ago

Dear Lidia, Thank you for sharing your comments with us and we're sorry to hear this. Lidia, please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“I paid 50$ for overnight shipping and it was delivered 6 days later. Love the extensions but not the extra 50$ for the shipping that did not happen. I had 2 events I bought the extensions for and they did not arrive in time for the event.”

Helpful Report

Posted 1 month ago

Dear Heather, Thank you for reaching out and for sharing your feedback. We're sorry to see that there was a FedEx delay on delivering your order. We truly apologize for this! Kindly reach out to us if we may help you further. We're here and happy to help. Warmly, Luxy Hair Support

Posted 1 month ago

“The hair was beautiful and it matched perfectly! I purchased the 16 inch in the in the Ash Brown highlights Halo.”

Helpful Report

Posted 1 month ago

You look absolutely beautiful, Shyanne - thanks for sharing! Warmly, Luxy Hair Support

Posted 1 month ago

“I ordered extensions they were beautiful by my hair changed I’m guessing more brassy but I explained to them that I was sorry I hate doing that but they refunded me right away.. great customer service!!! Would definitely count on them again when needed😊”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! Ericka, we're delighted to hear about your Luxy Hair experience. Reach out to us any time :) Warmly, Luxy Hair Support

Posted 1 month ago

“I purchased the thinning hair fill in’s- and they are a complete life changer. I’ve lost over 60% of my hair to weight loss and these extensions made me cry the first time I clipped them in. The difference they make is night and day. I only use the 2 clips and 2 of the 1 clips and just that is enough to fill out my whole head. I was worried the thinning hair fill ins wouldn’t be enough hair- but I’m literally not even using it all! I’m honestly blown away with the quality and transformation. As a girl who struggles deeply with her hair and tying it to my worth as a woman- I could not recommend luxy enough!! I love my extensions.”

Helpful Report

Posted 1 month ago

Dear Tori, Thank you for sharing your 5-star review on Luxy Hair! Your hair looks beautiful! Tori, we're thrilled to hear that the Thinning Hair Fill-ins are helpful to you and add a good amount to your hair. Please reach out to us any time with questions - we're here to help along the way! Warmly, Luxy Hair Support

Posted 1 month ago

“I had heard so many good things about Luxy extensions, but my experience was totally different. The extensions are a frizzy mess after only wearing them 2 times. It is very disappointing after spending so much money on them.”

Helpful Report

Posted 1 month ago

Dear Jill, Thank you for sharing your feedback and we're sorry to hear this. Jill, we're reaching out to you from our info@luxyhair.com. Please look out for our email today, so that we may help you further. Warmly, Luxy Hair Support

Posted 1 month ago

Luxy Hair is rated 4.2 based on 306 reviews