Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 394 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've had thin hair my whole life. I've tried tape in extensions, a halo and a wig. So far these clip ins work the best, at least the most convenient. Tape ins are great but I like to be able to take them out when I'm at home and the maintenance is costly. I'm still getting used to the clip ins but so far I like them.”

Helpful Report

Posted 2 days ago

Hi Mary, Thank you for sharing your Luxy Hair experience. We're happy to hear that our Scalp and Thinning Hair Clip-in Bundle is working well for you! Please touch base with us any time for questions at info@luxyhair.com - we're always happy to help :) Warmly, Luxy Hair Support

Posted 1 day ago

“Just what I wanted! I was a bit skeptical about the color but it turned out to be a perfect match!”

Helpful Report

Posted 1 week ago

Thank you for sharing! Your hair looks absolutely beautiful! Please continue to enjoy your Mocha Bronde Balayage Luxies :) Warmly, Luxy Hair Support

Posted 1 week ago

“PERFECT!!! The color is matching absolutely amazing! The quality is outstanding! I'm very happy with them!!”

Helpful Report

Posted 1 week ago

We love hearing your comments, Gabriela! Thank you for sharing :) Warmly, Luxy Hair Support

Posted 1 week ago

“I’ve been with Irresistible Me for over 10 years and almost $1500 worth of extensions. The last 2 years their hair has gone downhill. I tried Luxy just recently and my goodness. The quality of this hair is amazing! No tangle, easy to install. My only negative feedback is my hair is thick and would recommend Luxy thinking of having a thicker set.”

Helpful Report

Posted 1 week ago

Hi Lisa, Thank you for sharing your positive feedback. We appreciate hearing from you and welcome to Luxy :) Kindly touch base with us for any questions along the way. We're here and happy to help! Warmly, Luxy Hair Support

Posted 1 week ago

“Beautiful hair very easy to install”

Helpful Report

Posted 2 weeks ago

Great to hear your positive feedback :) Please continue to enjoy your set and reach out to us at info@luxyhair.com for any questions along the way. Wishing you a lovely rest of your day! Warmly, Luxy Hair Support

Posted 2 weeks ago

“I’ve been buying Luxy Extensions since 2018, this last order had me super disappointed. I paid extra for a balayage color yet when arrived there was no viable color difference, the wefts are very thin. I have to wear all 9-10 wefts for it to blend. This will be my last purchase from them.”

Helpful Report

Posted 2 weeks ago

Hello there! Thank you for sharing our feedback with us. We're very sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 weeks ago

“Aun no las he usado pero se nota muy bue calidad”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind review, Karen! Warmly, Luxy Hair Support

Posted 2 weeks ago

“The worst hair I’ve ever ordered. Upon arrival I noticed a lot of layering/breakage to the sample piece. I contacted customer service and they stated it was on purpose to give more of a “natural” appearance. I ended up keeping them and was immediately disappointed. The highlights looked plastic and shinny, making it basically look like tinsel. They tangled extremely bad. Within a week they were trash. Very disappointing, especially considering the price.”

Helpful Report

Posted 3 weeks ago

Hi there! Thank you for reaching out and for sharing your feedback. We're very sorry to hear this. Yes, our sets do have varying lengths of hair, as they are made from single-drawn hair. For the quality concerns, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 weeks ago

“I have been ordering Lexi for a while now I was doing Bellamy, but I recently purchased the 20 inch and surprisingly they are so thin there’s not much hair on them and they do not look like they’re 20 inches paid 400”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for reaching out. Please touch base with our team at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 weeks ago

“Very disappointed. I bought a 16 inch Halo after considering this for some time and having consultations about the colour. The swatch couldn’t tell you how the fit is going to be. It’s.like a wig and nothing like how the tick tok videos are. Waste of my money and I can’t return as they refuse to accept. You can also feel like a lump at the back. The wire I don’t know how long it will last and it doesn’t feel very secure.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback with us, Dulisha. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 weeks ago

“They are so soft but the neutral brown has a noticeable green hue to them. I didn’t notice until after I ripped the box open.”

Helpful Report

Posted 4 weeks ago

Hi Paige, Thank you for sharing your feedback with us. We've also passed this along to our Luxy Hair team for consideration. Paige, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 weeks ago

“Rather buy Halo Couture better quality”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your feedback with us. We appreciate hearing your comments. Warmly, Luxy Hair Support

Posted 4 weeks ago

“I love the products. I made a huge and very expensive mistake when attempting to add a promo-code to my order and accidentally pushed the order button instead. I tried to cancel immediately and there is no option. I'm angry that I can't get assistance from an actual person. I have been using Luxy products for many years, and am disappointed with the lack of customer support in this situation.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for sharing your feedback. We appreciate hearing from you. Please reach out to our customer service team at info@luxyhair.com - they are happy to apply the discount to your order and refund you back :) We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 4 weeks ago

“Literally the worst extensions I’ve ever purchased in my life. I’m a hair stylist and these extensions look nothing like the look in the photos online. I tried to email them and they said “after reviewing the photos they match the photo description”. Do not purchase they are a waste of $400 almost $500 dollars. Won’t even let me post the photos on here.”

Helpful Report

Posted 1 month ago

Dear Danielle, Thank you for reaching out and for sharing your feedback. We're very sorry to hear this. Danielle, we have reached out to you from our info@luxyhair.com email address so that we may help you further with this. We look forward to hearing back from you soon. Warmly, Luxy Hair Support

Posted 4 weeks ago

“Sadly, these are going straight back. I was so excited to try Luxy’s 16” Seamless extensions in “Light Gray” on my silver hair. I’ve been anxiously tracking the package for days and I ran straight to the bathroom when it arrived. I couldn’t wait to try the test hair and had already booked an appointment with my stylist to customize the extensions to my hairstyle. • WHAT A DISAPPOINTMENT • 1️⃣ It was immediately evident that my virgin silver is far prettier than this yellowy interpretation they call “Light Gray”. But I thought, “okay, maybe it just needs purple shampoo/toner”. I have faith in my stylist’s ability and I was going to make them work! But 2️⃣ I could immediately see the dark gray seam. (Seriously, who thought a dark gray seam wouldn’t be obvious in “light gray” hair?) And then as I looked closer, 3️⃣ A LOT of the hair was sooo much shorter than 16” (more like 6-8”) making the extensions noticeably thinner at the ends. There are so many short hairs that it looks a bit frizzy, which I already have enough of, thank you very much. 😕 So I’m bummed. I’ll be canceling my hair appointment and sending these straight back. • I’ve attached photos so you can judge for yourself whether the color, seam, or hair quality is right for you. •”

Helpful Report

Posted 1 month ago

Hi Ree, Thank you for sharing your feedback with us. We have also passed this on to our Luxy Hair team for review. We're sorry to hear that the Light Gray Halo is not a god match for you. Each set comes with a tester weft to see the shade in person, before opening the set. Thank you for your feedback as well on the ratio of hairs. Luxy Hair extensions are made from single-drawn hair. This is one of the most natural-looking types of extensions as it mimics your natural hair the best - single-drawn hair has a standard hair ratio where the hair contains a combination of varied hair lengths and does not undergo an additional sorting process to pick out shorter hairs. The hair is thick at the top and tapers off at the bottom, similar to how natural hair grows. We've passed along your comments here to our team. Please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 weeks ago

“Love Love Love...probably on a dozen sets by now. Perfect for me”

Helpful Report

Posted 1 month ago

We truly appreciate your loyalty and love of Luxy Hair, Linda! Please reach out any time :) Warmly, Luxy Hair Support

Posted 1 month ago

“Absolutely love the scalp fill in extensions. I can wear them so high up and it blends in perfectly. They are more comfortable than the regular wefts. Mocha brown has always been a perfect match for me. I use this in addtion to the 24" classic clip in extension. High priced but the quality is good. Only gripe is that the longest is 20" If they came in 22" or 24" it would be perfect. With 20" it works as I blend them with the shorter strands closer to my face but it limits where I can wear them. I have long hair and use luxies for volume, not length.”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience, Jane! We’re thrilled the scalp fill-in extensions blend so well and that Mocha Brown is a perfect match for you. We understand the longest 20" length can feel limiting, and we appreciate your feedback about wanting 22" or 24" options. We’ll pass this along to our product team. Warmly, Team Luxy Hair

Posted 1 month ago

“Here’s a polished review that sounds firm, honest, and detailed without sounding overly harsh: I’m really disappointed because the original Ash Brown Highlights halo was the reason I fell in love with Luxy Hair in the first place. The older version had beautiful ribbon-style highlights with more dimension and contrast, and it looked much more luxurious and salon-quality. The newer color feels much more blended and muted, and it completely changed the look that made the original so special. I also noticed the halo band itself is not as comfortable as before. The wire/band doesn’t feel stretchy enough, which makes it feel tighter and less secure to wear comfortably for long periods. The older halos felt lighter and more flexible. I truly miss the original ribbon-highlight style and wish Luxy would bring it back or offer it as an option again. It was much more flattering and unique compared to the newer overly blended balayage look. I’ll have to find a different company”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience and for being so detailed. I’m sorry the newer Ash Brown Highlights halo didn’t meet your expectations and that the halo band isn’t as comfortable as before. We really value this kind of feedback and will pass it along to our product team so they can consider the original ribbon-style highlights and comfort improvements for future updates. If you’d like, we can explore alternatives or color options that might better suit your preferred look. Please reach out to us at info@luxyhair.com so we can review your order and discuss possible next steps. Warmly, Luxy Hair Support

Posted 1 month ago

“After so many disappointments with badly layered haircuts, I decided to risk clip in extensions. After the first day I knew I will never be without them. The look I want, now, is available to me as I wait to grow out the layers. The hair is of good quality and lightweight on my head. I highly recommend.”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience! We’re thrilled your clip-in extensions are giving you the look you want while you grow out the layers. It’s wonderful to hear they’re lightweight and of good quality. We appreciate your recommendation. Warmly, Team Luxy Hair

Posted 1 month ago

“I’m so bummed I’ve heard amazing reviews about Luxy. I was so excited I even drove all the way down to their warehouse to pick up my order in Salt Lake City. However, I had my stylist dye my extensions (she specializes in extensions) and they would not hold color at all. We know extensions can pull Ashy or green, these definitely had both. I got the chocolate brown which had a really heavy green undertone so of course we had to counter that and warm up the color to match my current color. Three rounds and we could not get the color to hold at all. The green undertone was too much. I did purchase test samples before hand and we dyed them with no issues and the green undertone wasn’t as bad. I’m not sure if I got a bad batch of hair but it would not hold color. I am so disappointed and heartbroken.”

Helpful Report

Posted 1 month ago

Dear Katelyn, Thank you for sharing your feedback with us and we're sorry to hear this. Katelyn, we are reaching out to you from our info@luxyhair.com so that we may discuss this further. We look forward to connecting with you soon. Warmly, Luxy Hair Support

Posted 1 month ago

Luxy Hair is rated 4.1 based on 394 reviews