Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 443 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so happy I found Luxy Hair! ❤️I’m extremely picky when it comes to my hair and extensions, and I’ve tried several brands from Amazon and other companies that looked great online but ended up being completely different once they arrived. Luxy was recommended to me by my hairstylist because she knows I’ve worn extensions for years. Since moving to the U.S., I had been struggling to find a company with the quality I was used to, so I was really excited to try these. They arrived on time in beautiful packaging, and I absolutely loved that they include a sample piece on the outside so you can check the color and texture before opening the full set in case you need to return them. I also received help from their team after sending in a few photos, and they recommended the perfect shade for me. The color matched my hair beautifully. The hair feels very soft and natural, not artificial or overly shiny. It styles really well too — I can straighten it, blow-dry it, and it still feels like great-quality hair. I’m honestly very impressed and will definitely continue purchasing from Luxy. Thank you so much!”

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Posted 1 hour ago

“Até agora minha encomenda não foi despachada”

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Posted 19 hours ago

“As soon as I clicked order I realized that I had not included the swatch I wanted. I tried to cancel the order to redorder with this item to save shipping but found that you cannot cancel an order even 1 minute after hitting submit. No place did I see that noted, just the return policy. I email info and got AI answers that you are not customer friendly, e.g. you cannot immediately cancel after clicking, or add on immediately to an order. To pay $15 for a $5 item is ridiculous.”

Helpful Report

Posted 2 days ago

“Gorgeous silky smooth remy hair, does not and will not get tangled. The only issue is the volume, wish it was thicker, doesn’t really give a luscious ponytail.”

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Posted 3 days ago

“Not very thick I didn’t really like the hair quality.”

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Posted 4 days ago

Hi there! Thank you for sharing your feedback with us. We're sorry to hear this! Our 20" Seamless set is 180 grams in weight and intended for thin/medium thickness hair. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 days ago

“Color was nothing like i expected but I had no choice to use the extensions for an event since there was no time to return and replace. Disappointing”

Helpful Report

Posted 5 days ago

Hi there! Thank you for sharing your feedback and we're sorry to hear this. As a kind note, each set comes with a tester weft in the top of the box to test the shade in person fist & we offer quick exchanges. Please reach out to us at info@luxyhair.com if we may help you further with this. We're here to help!! Warmly, Luxy Hair Support

Posted 5 days ago

“Shipping was a nightmare... but not Luxy fault... FedEx is just incompetent at doing a good job. Finally drove to the facility to pick it up myself, got it home and the wife is absolutely in love with this hair, amazing quality!!! Will probably order more if I can have a different shipper option.”

Helpful Report

Posted 6 days ago

Hi Jeremy, Thank you for reaching out and for sharing your feedback with us. We're delighted to hear that your wife is enjoying her Luxy Hair set. However, we are sorry to hear about the shipping, and appreciate your understanding with this! Jeremy, please reach out to us at info@luxyhair.com if you wish to place an order in the future and we can assist you with an alternative carrier. Wishing you a lovely rest of your day! Warmly, Luxy Hair Support

Posted 5 days ago

“Perfect color,great quality”

Helpful Report

Posted 1 week ago

Thank you so much for your kind review! Warmly, Luxy Hair Support

Posted 1 week ago

“I will say that Luxy has a great customer service team however, my experience with their clip and hair extensions is not the best. I’ve had the extensions less than 30 days and I have to say I’m very disappointed with the quality of them. I’ve worn hair extensions for a long time and I’ve never had this issue with any other brand I purchased. One thing I noticed are the clips are visibly noticeable and hard to hide. I have very thin hair, which makes it even more of a challenge. I washed my extensions for the first time and I noticed they already look frizzy and tangle easily. . Maybe it’s something I’m doing wrong, but I can’t imagine what that would be since I take good care of them. It’s just disappointing when you spend that kind of money on something and have it not be able to expected.”

Helpful Report

Posted 1 week ago

Hi Stacey, Thank you for sharing your feedback with us. Stacey, we're very sorry to hear that you are disappointed with the quality of the set. Stacey, please find our Quality Guarantee here: https://www.luxyhair.com/pages/luxy-quality-guarantee We look forward to helping you further. Warmly, Luxy Hair Support

Posted 1 week ago

“The scalp fill ins have changed my life, seriously. So natural looking and not itchy ! Perfect match for my hair.”

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Posted 1 week ago

Hi Kelly! We're thrilled to hear that you are enjoying your Scalp Fill-Ins set. This is the perfect set for coverage and adding a bit of volume from the top of the head down. Pease touch base with us anytime at info@luxyhair.com - we're always happy to help! Warmly, Luxy Hair Support

Posted 1 week ago

“Hair color is perfect Thickness of each clip is great! It is not heavey and the clip stays right where you put it all day long. Quite expensive, but I am hopeing they will last longer than other hair clips. I have not figured out how to keep the curl in the hair yet but hopefully soon I will get it to curl. Got the 16" just the right size fills in nicely with my hair.”

Helpful Report

Posted 1 week ago

Hi Shellie, Thank you for taking the time to share your feedback. We appreciate it! Shellie, to make curls last longer, we suggest pinning the curls in place, and letting them cool down. This will set the curl and really help to define them! Please give this a try and reach out to us at info@luxyhair.com if you need more help or a photo of this - we're always here! Warmly, Luxy Hair Support

Posted 1 week ago

“I am very impressed the customer service team at Luxy Hair. I was not satisfied with my purchase and they worked with me until I was 100% satisfied. I would not hesitate to purchase something from them again.”

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Posted 1 week ago

Dear Melissa, Thank you for sharing your feedback with us. We're delighted to hear that our customer service team was helpful to you. Please reach out to us any time :) Warmly, Luxy Hair Support

Posted 1 week ago

“Item marked as delivered but did not receive anything in the package. Very odd.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for reaching out. We're very sorry to hear that your order was listed as 'Delivered', although you did not get it. We've reached out to you from our info@luxyhair.com email address so that we may help you further with this. Please check your inbox, as well as your junk/spam folder. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 1 week ago

“Have been waiting 3 days for an answer from info@luxyhair.com. Improve your customer service!!!!”

Helpful Report

Posted 1 week ago

Hi Cathleen, Thank you for sharing your feedback. Cathleen, we replied to your email on Monday from our info@luxyhair.com email address. Kindly check your inbox, as well as your junk/spam folders for our reply. We will forward the email to you again! As a kind note, we reply to all inquiries within 24 hours during our business hours, generally much faster! We look forward to helping you further. Warmly, Luxy Hair Support

Posted 1 week ago

“This is my 3 set now and i am so inlove with these hair extensions i have tried multiple different brands and nothing compares to the quality and just the overall experience thank you for giving us such an excellent product will definitely always be my number one go to”

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Posted 1 week ago

Hi Chloe, We appreciate your love and support of Luxy Hair. We're thrilled to hear that you are pleased with the quality of your Luxies and that this is your 3rd set! Enjoy your Dark Brown Luxies :) Warmly, Luxy Hair Support

Posted 1 week ago

“Love these extensions! My first set and they are so easy to put in and stayed in well. The color match was PERFECT! I have a few friends and family that are purchasing because of how amazing they are! I’m obsessed!!”

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Posted 2 weeks ago

Wow, we love hearing that you are enjoying your Dimensional Rooted Honey Espresso set. We love your video - what a great match! Warmly, Luxy Hair Support

Posted 1 week ago

“I’ve really enjoyed my Luxy hair extensions! They perfectly match my hair and blend in super well. I just ordered my second set!!”

Helpful Report

Posted 2 weeks ago

Great to hear, Isabella! Our Medium Natural Brown is a beautiful shade and we're delighted to hear that you are enjoying it! Warmly, Luxy Hair Support

Posted 2 weeks ago

“I was a longtime Hidden Crown buyer and own many units. I’m just disappointed in the lack of toppers to match the extensions. I prefer a topper when I’m going out because it’s less time spent in the mirror doing my natural hair…I can just cover most of it up and I’m done in minutes. I’ve also read some reviews that the quality is lacking and your toppers aren’t as dense and don’t cover the same amount of space. It’s a shame to see someone purchase a company that sold first class units, and not continue that tradition. I hope you will take this to heart and think about expanding the toppers and get back to the quality as Hidden Crown.”

Helpful Report

Posted 3 weeks ago

Hi Marlana, Thank you for sharing your feedback with us. We have also shared your comments with the Luxy Hair team. Marlana, we have discontinued our Topper collection and we may offer Toppers again in the future. Please feel free to check back with us on this! Warmly, Luxy Hair Support

Posted 2 weeks ago

“I’ve bought clip-in extensions before and treated them the way you treat a situationship — cautiously optimistic, fully expecting disappointment. Luxy Hair’s 20” Off Black set proved me wrong in the most annoying way, because now I have to eat my words along with my morning coffee. The color match is the real headline here. I didn’t blend these in so much as I disappeared them — no line of demarcation, no telltale shine that screams ‘this hair did not grow here.’ They melted into my natural black like they’d been with me since birth, which, emotionally, feels accurate. Texture and movement hold up too. I’ve run these through wind, humidity, and one questionable decision to skip a touch-up before a photo — they didn’t frizz, didn’t shed, didn’t stage a rebellion. They took a curl and kept it, which is more commitment than I ask of most people in my life. If you’ve been on the fence about clip-ins because you’ve been burned by cheap wefts or synthetic shine, consider this your permission slip. Luxy Hair’s off-black set is seamless, low-maintenance, and genuinely photograph-ready — which, if you know me, is the bar.”

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Posted 4 weeks ago

We appreciate your lovely (and funny!) review, Sam! Thanks for sharing :) Warmly, Luxy Hair Support

Posted 4 weeks ago

“The only problem I have had is the the material is brown and is visible when I wear the off black fill in.”

Helpful Report

Posted 4 weeks ago

Hi there! Thank you for sharing this feedback. We will pass it along to our team and appreciate you reaching out. Please touch base with us at info@luxyhair.com if we may help you further. We're here to help! Warmly, Luxy Hair Support

Posted 4 weeks ago

Luxy Hair is rated 4.1 based on 443 reviews