Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 394 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve been wearing hair extensions for years and take really good care of them, so I was actually excited to try Luxy and tested them out before an event. I’ve only worn them a handful of times, used heat protectant every time, barely even put heat on them, brushed them gently, oiled them, and stored them properly in a case. There’s honestly no reason they should look like this already. They’re already frayed, dry, and look completely worn out like I’ve had them for months, not a few uses. For the price, that’s kind of crazy. I genuinely wanted to love them, but this was a huge letdown. Maybe I just got a bad batch, but based on my experience I wouldn’t recommend them at all.”

Helpful Report

Posted 2 months ago

Dear Nallah, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Nallah, we have reached out to you from our info@luxyhair.com email. We look forward to hearing back from you and helping you further with this. Warmly, Luxy Hair Support

Posted 2 months ago

“They tangle horribly I figured for the price I would not be dealing with this problem, don’t waist your money 😕”

Helpful Report

Posted 3 months ago

Dear Ambar, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Ambar, we see that you reached out to us by email, and we look forward to helping you right away! Thanks again and we appreciate your patience. Warmly, Luxy Hair Support

Posted 3 months ago

“I love these seamless clip-in extensions. They blend really well with my natural hair and feel lightweight and comfortable to wear all day. The hair is soft, thick, and styles easily with curling or straightening. The silicone wefts make them lay super flat so they’re not bulky. Definitely worth it if you want volume and length that looks natural. Tip that works for me is where I’m adding pieces I use texture spray along the roots and back comb (tease) the roots. That creates a “shelf” to clip your hair onto and seems to have a reinforced feel to the all day wear! Oh and easy return/exchange if the first color doesn’t work. Great customer service.”

Helpful Report

Posted 3 months ago

Hi Shaina, Thank you for sharing your wonderful comments and beautiful photo. Your hair looks beautiful! We truly appreciate your love and support of Luxy Hair. Kindly touch base with our team any time - we're here and happy to help you! Warmly, Luxy Hair Support

Posted 3 months ago

“This is my second topper and I couldn't be happier with it! I can almost wear it right out of the box. It's a perfect match and with the adjustable band, it doesn't pull on my bio hair but is still very secure. I'm hoping you will have some toppers in my neutral brown with highlights at some point.”

Helpful Report

Posted 3 months ago

Hi Mary, Thank you for sharing your lovely feedback. We're thrilled to hear that you are enjoying the Luxy Topper. We also appreciate you sharing your request for a future shade and will pass it along to our team. Thanks again and please reach out to us any time. We'd love to hear from you again! Warmly, Luxy Hair Support

Posted 3 months ago

“I have not received my product yet. It’s almost been three weeks since I ordered. I was hoping if I needed to get it trimmed, or dyed, I would be able to before my event I ordered my Luxy hair for in 3 days.”

Helpful Report

Posted 3 months ago

Hi Shallen, Thank you for reaching out. Shallen, we're sorry to see that your order was on backorder. This item has now been restocked and your order is shipping today. Thank you again for your patience here. Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“These are soft and the blonde is a pretty color, but it is so different than my previous company. It isn't quite as full and you don't have much choice of the length on the toppers. I miss my 16" length, the 14" just doesn't really work to have enough to get it cut and styled. Nice, but not what I'm used to.”

Helpful Report

Posted 3 months ago

Dear Carla, Thank you for sharing your honest feedback with us. Carla, we have passed these comments on to our team for consideration. Thank you, again! Warmly, Luxy Hair Support

Posted 3 months ago

“The extensions themselves are beautiful and the hair quality is great. Unfortunately, the color didn’t match my hair at all and looked very different from the photos online. I had sent my pictures beforehand and ordered the shade recommended to me, so I was a bit disappointed that the match was still off. I really wish the color had worked because the extensions themselves are very nice.”

Helpful Report

Posted 3 months ago

Dear Claudia, Thank you for taking the time to send us your feedback. We appreciate you reaching out. We're sorry to hear that the shade was not a good match. As a kind reminder, each set comes with a tester weft in the top of the box to test the shade in person. As long as the main compartment remains sealed, we're happy to accommodate a quick to a new shade. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“I had to pay more in duties, which were not made clear to me up front upon checkout, than I did for the hair extensions. Totally get this is not the company’s fault, but you need to make the duties clear up front.”

Helpful Report

Posted 3 months ago

Hi there! Thank you for sharing this feedback with us and we will pass it along to our team. For details on our duties, please see our Shipping & Delivery page, as well as our Help Center. As well, our team may be reached at info@luxyhair.com for any questions along the way. Kindly touch base with us if you'd like more details on an order - we're here to help! Warmly, Luxy Hair Support

Posted 3 months ago

“I recently uninstalled my sewn-in hair extensions, and I was looking for something new. I cannot tell you how amazing these hair extensions are. It looks exactly the same as my sewn in. One of the things I didn’t like about permanent hair extensions was that I couldn’t easily put my hair into a high ponytail. I bought clip-in extensions and a ponytail extension for less than I paid for an installation of my permanent hair extensions. These will not put strain on my hair like the permanent ones, and the best part is, I can take them out every night allowing me to get better sleep too! If you’re considering getting permanent extensions or clip-ins, I highly recommend these extensions! Less maintenance and great quality!”

Helpful Report

Posted 3 months ago

Hi Sara :) Thank you for sharing your detailed review and photo - your hair looks great! Sara, we're happy to hear that you are enjoying our easy clip-in and clip-out Luxies. Please continue to enjoy your set and for any questions, pop us an email at info@luxyhair.com. We'd love to hear from you again! Warmly, Luxy Hair Support

Posted 3 months ago

“Love my new Luxy clip-ins so much!!!! These are my very first ever hair extensions. They are super lightweight and comfy. Very easy to put in and take out. Watch some videos—lots of great tutorials and ideas out there. Definitely text with a stylist before purchasing. I would have made bad choices and hated these. Mine stylist was great. She got my color matched really well. I don’t color my hair and really thought I would never find a match I’d be satisfied wearing. I’m thrilled wearing these! The photo is the back of my hair with no styling at all, with just a 4 clip and 3 clip weft clipped in the back. Love these! Highly recommended!”

Helpful Report

Posted 3 months ago

Hi Laura, Thank you so much for your kind review! Laura, we're thrilled to hear that our Text A Stylist service was helpful to you and that the color is a great match. Your hair looks great! Please continue to enjoy your Luxies and reach out for any questions along the way - we're here to help! Warmly, Luxy Hair Support

Posted 3 months ago

“I used to buy from Zala hair! I only bought on this website because zala referred it! I bought the 24 inches and 240g, I feel the quality is not as good as zala. I have thick hair so I know I need more grams I used to buy 220g from zala and it was more than enough. The 240g seem like less hair. I will probably never buy again from this website.”

Helpful Report

Posted 3 months ago

Dear Rafaela, Thank you for sharing your feedback with us. Rafaela, please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“I am beyond impressed with Luxy Hair! I have very fine hair, and their extensions are incredibly invisible — you can’t tell I’m wearing them at all. The quality is amazing, and they blend seamlessly for a completely natural look. Their customer service is outstanding; they helped me find the perfect match and were patient and responsive every step of the way. I’m now waiting for a new set of face-framing pieces in dark mocha brown balayage, which will add a soft, natural contrast to my dark gray hair — almost like a subtle lowlight effect. I just know they’ll be flawless. Highly recommend Luxy Hair to anyone looking for gorgeous, high-quality extensions and exceptional support!”

Helpful Report

Posted 3 months ago

Thank you for sharing your detailed review about your Luxy Hair experience, Dorra. We appreciate you taking the time to share your thoughts! Please touch base with us any time - we're here and always happy to help! Warmly, Luxy Hair Support

Posted 3 months ago

“I have never used extensions or any hair additions I am getting married 4/26/26 and had a hair and make up trial before my bachelorette party! I loved the look, the feel and the ease of caring for them! I have already recommended Luxy to my bridal party! I have shared a before and after”

Helpful Report

Posted 3 months ago

Dear Andrea, Thank you for sharing your lovely review and photos. You look beautiful and your hair looks absolutely gorgeous! Andrea, we wish you the very best for your upcoming wedding! Warmly, Luxy Hair Support

Posted 3 months ago

“I hesitated to purchase a halo piece for so long, and now I regret waiting! The ultimate compliment is my husband said to me the first time I wore it-your hair looks great what did you do to it? Friends also say-something is different but they cant put a finger on it! The color matches my hair perfectly. It gives a few inches of length but the fullness allows me to wear my hair down more and is flawless. thank you!!!!”

Helpful Report

Posted 3 months ago

Wow, thank you for sharing your Luxy Halo experience, Janelle! We're delighted to hear that you are enjoying your Halo set and that the color is a great match. Please continue to enjoy your set and reach out to us at info@luxyhair.com for any questions along the way :) Warmly, Luxy Hair Support

Posted 3 months ago

“The quality of the product is cheap. The designs of the halos & toppers actually do more damage or need additional tape just to work. I love Hidden Crown but since they went out of business & recommended Luxy, I thought it would be similar. It is not and do not waste your money.”

Helpful Report

Posted 3 months ago

Dear Lindsey, Thank you for sharing your feedback with us and we're sorry to hear this. Lindsey, please touch base with our team at info@luxyhair.com if we may help you further with this. We are here to help! Warmly, Luxy Hair Support

Posted 3 months ago

“Coloring has gone very wrong in the last year I bought 3 colors that a stylist suggested and one was copper not ash and wasn't even close to another set I have and 2 were the exact same color to different shades were ordered. Have had very good luck for years but last year colors have went all over the place. I understand tones and color can vary but not to this extent.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience and we're sorry to hear this. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“Great hair can be curled is full great color match easy to use Shorter length option was perfect for me”

Helpful Report

Posted 4 months ago

Great to hear your positive feedback, Kathi. Thank you for sharing and please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 4 months ago

“I love my extentions! I got them to add length and dimension to my hair. They are perfect.”

Helpful Report

Posted 4 months ago

Dear Brianna, Thank you for sharing your lovely review and your photo - your hair looks beautiful! Brianna, please continue to enjoy your Luxies and reach out to us for any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 4 months ago

“Excellent quality seemless hair extensions. I’ve gotten several compliments & no one knows it’s not all my hair. The blonde balayage is stunning & once I had my stylist add some lowlights to my own hair, it was a perfect color match. Just purchased the hair oil & the hydrating masque to prolong the life of the extensions. Truly love Luxy!”

Helpful Report

Posted 4 months ago

Dear Christa, Thank you so much for your kind review! We appreciate you taking the time to send us your feedback. Please continue to enjoy your set - we're here for any questions! Warmly, Luxy Hair Support

Posted 4 months ago

“The hair is beautiful but the box arrived already have been open. The seal had been carefully cut and the stickers lightly removed so unfortunately if I did want to return I couldn’t. I’ve bought this hair several times before so I kept it!”

Helpful Report

Posted 4 months ago

Dear Jamie, Thank you for reaching out and we appreciate your feedback. Jamie, we are finding that the outside white stickers are coming undone during transit, and we will be making some upcoming changes. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

Luxy Hair is rated 4.1 based on 394 reviews