Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 425 Reviews

75 %

of reviewers recommend Luxy Hair

4.1

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have not received my purchase yet but had signed up for communication to get a $50 off first purchase and the code was denied. Frustrating false advertising”

Helpful Report

Posted 1 week ago

Dear Renee, We’re sorry to hear your purchase hasn’t arrived yet and that the $50 off code didn’t work. Please reach out to our Customer Support team at info@luxyhair.com so we can assist you further. Warmly, Luxy Hair Support

Posted 1 week ago

“Very disappointed it’s been a little over 20 days of daytime wear, taking them out at night and they are already stiff and look like the ends are splitting. I’ve been wearing hair extensions for over 20 years due to a medical condition causing thin hair and at this price point I expect hair to last longer and feel better. Maybe it was a bad batch but I am not impressed.”

Helpful Report

Posted 2 weeks ago

Dear Stephanie, Thank you for reaching out and for sharing your feedback. We're very sorry to hear this. Stephanie, please reach out to our Customer Support team at info@luxyhair.com. We'd like to help you further with this. Warmly, Luxy Hair Support

Posted 2 weeks ago

“I got chestnut brown 16”. I used them for a trial for my wedding and they were perfect. My hairstylist said “make sure you wash them before the big day so they are clean”. Well here we are, three days out from my wedding and when I washed them.. SO much color was coming out in the sink!! They are link a shiny copper color now with so many blonde hairs! I’m sobbing because I can’t find new extensions in time. If you buy from this company, plan to never wash them. Here’s a picture from my trial and here’s them in my hair after washing them.”

Helpful Report

Posted 1 month ago

Dear Katie, Thank you for reaching out. We're sorry to hear this about your set. Katie, we are reaching out to you from our email at info@luxyhair.com, so that we may help you further with this. Please look out for our email and we look forward to helping you further. Warmly, Luxy Hair Support

Posted 1 month ago

“I’ve been buying Luxy Extensions since 2018, this last order had me super disappointed. I paid extra for a balayage color yet when arrived there was no viable color difference, the wefts are very thin. I have to wear all 9-10 wefts for it to blend. This will be my last purchase from them.”

Helpful Report

Posted 2 months ago

Hello there! Thank you for sharing our feedback with us. We're very sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“The worst hair I’ve ever ordered. Upon arrival I noticed a lot of layering/breakage to the sample piece. I contacted customer service and they stated it was on purpose to give more of a “natural” appearance. I ended up keeping them and was immediately disappointed. The highlights looked plastic and shinny, making it basically look like tinsel. They tangled extremely bad. Within a week they were trash. Very disappointing, especially considering the price.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for reaching out and for sharing your feedback. We're very sorry to hear this. Yes, our sets do have varying lengths of hair, as they are made from single-drawn hair. For the quality concerns, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“Very disappointed. I bought a 16 inch Halo after considering this for some time and having consultations about the colour. The swatch couldn’t tell you how the fit is going to be. It’s.like a wig and nothing like how the tick tok videos are. Waste of my money and I can’t return as they refuse to accept. You can also feel like a lump at the back. The wire I don’t know how long it will last and it doesn’t feel very secure.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us, Dulisha. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“Literally the worst extensions I’ve ever purchased in my life. I’m a hair stylist and these extensions look nothing like the look in the photos online. I tried to email them and they said “after reviewing the photos they match the photo description”. Do not purchase they are a waste of $400 almost $500 dollars. Won’t even let me post the photos on here.”

Helpful Report

Posted 2 months ago

Dear Danielle, Thank you for reaching out and for sharing your feedback. We're very sorry to hear this. Danielle, we have reached out to you from our info@luxyhair.com email address so that we may help you further with this. We look forward to hearing back from you soon. Warmly, Luxy Hair Support

Posted 2 months ago

“Here’s a polished review that sounds firm, honest, and detailed without sounding overly harsh: I’m really disappointed because the original Ash Brown Highlights halo was the reason I fell in love with Luxy Hair in the first place. The older version had beautiful ribbon-style highlights with more dimension and contrast, and it looked much more luxurious and salon-quality. The newer color feels much more blended and muted, and it completely changed the look that made the original so special. I also noticed the halo band itself is not as comfortable as before. The wire/band doesn’t feel stretchy enough, which makes it feel tighter and less secure to wear comfortably for long periods. The older halos felt lighter and more flexible. I truly miss the original ribbon-highlight style and wish Luxy would bring it back or offer it as an option again. It was much more flattering and unique compared to the newer overly blended balayage look. I’ll have to find a different company”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience and for being so detailed. I’m sorry the newer Ash Brown Highlights halo didn’t meet your expectations and that the halo band isn’t as comfortable as before. We really value this kind of feedback and will pass it along to our product team so they can consider the original ribbon-style highlights and comfort improvements for future updates. If you’d like, we can explore alternatives or color options that might better suit your preferred look. Please reach out to us at info@luxyhair.com so we can review your order and discuss possible next steps. Warmly, Luxy Hair Support

Posted 2 months ago

“I’m so bummed I’ve heard amazing reviews about Luxy. I was so excited I even drove all the way down to their warehouse to pick up my order in Salt Lake City. However, I had my stylist dye my extensions (she specializes in extensions) and they would not hold color at all. We know extensions can pull Ashy or green, these definitely had both. I got the chocolate brown which had a really heavy green undertone so of course we had to counter that and warm up the color to match my current color. Three rounds and we could not get the color to hold at all. The green undertone was too much. I did purchase test samples before hand and we dyed them with no issues and the green undertone wasn’t as bad. I’m not sure if I got a bad batch of hair but it would not hold color. I am so disappointed and heartbroken.”

Helpful Report

Posted 3 months ago

Dear Katelyn, Thank you for sharing your feedback with us and we're sorry to hear this. Katelyn, we are reaching out to you from our info@luxyhair.com so that we may discuss this further. We look forward to connecting with you soon. Warmly, Luxy Hair Support

Posted 3 months ago

“Color was not right, thought it was based on the sample then once I put the rest of the product out it is not the right color, I used the color experts to help me choose. You can’t send them back once you have opened the bigger box.”

Helpful Report

Posted 3 months ago

Dear Angela, Thank you for sharing your experience with Luxy Hair. We're sorry to hear this. Generally, the 2-clip tester weft is a great indication of the color of the shade and useful to test the shade in person, before opening the set. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“Unfortunately, neither of the two swatches came even close to matching the color of my hair. Of course, that could be a result of my making poor choices or distortion of the colors by my computer monitor. What does concern me is that the texture of the hair is so thin, even thinner than my own. If, in fact, this is a true representation of the type of hair used, I don't see where these extensions would be of any use to me.”

Helpful Report

Posted 3 months ago

Hi Judith, Thank you for reaching out. We're happy to hear your feedback. Please note that the sample swatches are for color matching purposes only and do not represent the thickness of the set. Please pop us an email at info@luxyhair.com if we may help you further. We're here and happy to help! Warmly, Luxy Hair Support

Posted 3 months ago

“The hair is very synthetic looking with a natural shine and feel. Compared to fashion source clip in extensions which have been very hard to find … Luxy brand feels like a very bad investment. I wish Luxy provided some sort of return option but they don’t. This confirms that it’s best to buy extensions at an actual store where you can verify what your purchasing.”

Helpful Report

Posted 4 months ago

Hi Giselle, Thank you for sharing your feedback with us. We appreciate hearing from you. Giselle, please touch base with our team at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 4 months ago

“Terrible as I placed two orders as I thought I hadn't completed the first and neither order showed up. When my second order didn't show up I finally see it was a second order but did not receive either order. I made a special hair appointment to have my extensions cut and now will not be able to have the hairdresser I wanted as I will be leaving and she books out months in advance. 😭😭😭 LUXY CLAIMS I sent the packages to the billing address which is 💯 FALSE. I KNOW 💯 I sent the packages to the correct address AND double checked before hitting send! Lucy's system changed the shipping address. I told them to send the carrier to go get the packages if they were sent to the billing address. CRICKETS!!”

Helpful Report

Posted 4 months ago

Dear Deborah, Thank you for reaching out and we're sorry to hear this. We do encourage our customers to double-check the shipping address on their order, as often an older address may auto-fill the address. We've been in touch with you via email and hope to help you resolve this quickly. Thanks again for reaching out. Warmly, Luxy Hair Support

Posted 4 months ago

“I’ve been wearing hair extensions for years and take really good care of them, so I was actually excited to try Luxy and tested them out before an event. I’ve only worn them a handful of times, used heat protectant every time, barely even put heat on them, brushed them gently, oiled them, and stored them properly in a case. There’s honestly no reason they should look like this already. They’re already frayed, dry, and look completely worn out like I’ve had them for months, not a few uses. For the price, that’s kind of crazy. I genuinely wanted to love them, but this was a huge letdown. Maybe I just got a bad batch, but based on my experience I wouldn’t recommend them at all.”

Helpful Report

Posted 4 months ago

Dear Nallah, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Nallah, we have reached out to you from our info@luxyhair.com email. We look forward to hearing back from you and helping you further with this. Warmly, Luxy Hair Support

Posted 4 months ago

“They tangle horribly I figured for the price I would not be dealing with this problem, don’t waist your money 😕”

Helpful Report

Posted 4 months ago

Dear Ambar, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Ambar, we see that you reached out to us by email, and we look forward to helping you right away! Thanks again and we appreciate your patience. Warmly, Luxy Hair Support

Posted 4 months ago

“I had to pay more in duties, which were not made clear to me up front upon checkout, than I did for the hair extensions. Totally get this is not the company’s fault, but you need to make the duties clear up front.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for sharing this feedback with us and we will pass it along to our team. For details on our duties, please see our Shipping & Delivery page, as well as our Help Center. As well, our team may be reached at info@luxyhair.com for any questions along the way. Kindly touch base with us if you'd like more details on an order - we're here to help! Warmly, Luxy Hair Support

Posted 5 months ago

“I have to be honest. The “fringe” clip ins were terrible. I washed and styled them. They sit so far off my scalp. The piece does not blend and it looks awful. Defiantly won’t be making another purchase.”

Helpful Report

Posted 6 months ago

Dear Katherine, Thank you for taking the time to send us your feedback. We will also pass this along to our team. Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“The quality of hair is very low/cheap. I truly was looking forward to my new halo extensions, and was very disappointed.”

Helpful Report

Posted 6 months ago

Dear Marisol, Thank you for sharing your review and we are sorry to hear this. Marisol, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“Nice hair, but I couldn’t figure out how to wear it without it looking fake. Does not go on easy. Wish I could return.”

Helpful Report

Posted 6 months ago

Hi Kandice, Thank you for sharing your feedback. Kindly check out our tutorials on our YouTube channel, and please feel free to reach out to us at info@luxyhair.com for further help here too! Warmly, Luxy Hair Support

Posted 6 months ago

“VERY DISAPPOINTED IN THE QUALITY OF EXTENSIONS. NOT ENOUGH HAIR ATTACHED. HAIR ITSELF IS VERY FINE WITH NO BODY OR WAVE. COLOR IS GOOD. EVEN WORSE THAN ZALA 2024 ZALA 2021 WAS GREAT WORKNG WITH GEL AND MOUSSE TO ADD BODY”

Helpful Report

Posted 7 months ago

Hi there! Thank you for reaching out and for sharing your feedback with us. We're sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 7 months ago

Luxy Hair is rated 4.1 based on 425 reviews