Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.22

4.2 Rating 291 Reviews

78 %

of reviewers recommend Luxy Hair

4.2

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

801-206-4781

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Luxy Hair 5 star review on 28th August 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I paid 50$ for overnight shipping and it was delivered 6 days later. Love the extensions but not the extra 50$ for the shipping that did not happen. I had 2 events I bought the extensions for and they did not arrive in time for the event.”

Helpful Report

Posted 18 hours ago

“I ordered the halo and it was unusable. I have thin hair and a small head and it poked out the sides. I tried to return or exchange and was told to “sell it to a friend”. Unacceptable service for someone who has been a loyal customer for about a decade and for an item this expensive. I will no longer be purchasing luxy extensions”

Helpful Report

Posted 1 week ago

Thank you for reaching out and for sharing your feedback. We're sorry to hear this. We've reached out via our info@lluxyhair.com to help you further with this. Warmly, Luxy Hair Support

Posted 1 week ago

“If your head is small and your hair fine and thin STAY AWAY from this topper. The back of the topper looks like a shelf on the back of your head. The clips dig into your scalp and tear out your already thinning hair and can't stabilize the topper. This is parted in the middle and unless you are an ageing hippy that just can't let go with the parted hair look you will hate the style that you are stuck with. The extensions are abnormally shiny and will not blend in with real graying hair. In short, I feel completely ripped off.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for taking the time to send us your comments. We're sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 week ago

“I’m not happy with the hair. It’s really a lot shorter than what advertised and the photos so I felt personally that that was somewhat misleading. Also my expectation that the hair would be thicker per weft and it’s just as thin as any hair that I would buy on Amazon unfortunately… so overall now I’m not happy with this particular hair that I purchased.”

Helpful Report

Posted 3 weeks ago

Hi there! Thank you for reaching out and we're sorry to hear this. Please note the wefts should be 16 inches in length. As a kind reminder, each set comes with a tester weft in the top of the box so that you may see the length and color in person. Kindly reach out to us at info@luxyhair.com so that we may help you further with this - it will be our pleasure! We look forward to hearing from you soon. Warmly, Luxy Hair Support

Posted 3 weeks ago

“If I could give this hair zero stars I would. For the price tag, I expect high quality - I’ve tried TONS of extension brands, have had every kind of extension. These are not worth your money. I think I’ve worn them three times and they are dry, tangled and not manageable at all. It feels like 100% synthetic hair. I recommend saving your money and go buy from another brand. Now I’m out $500+ and don’t even have clip ins I can wear. I’ve only had them for three weeks max. Do not buy!”

Helpful Report

Posted 2 months ago

Dear Liz, Thank you for sharing your comments and we're sorry to hear this. Liz, we are reaching out to you from our email at info@luxyhair.com, so that we may help you further with this. Warmly, Luxy Hair Support

Posted 2 months ago

“Never received my item”

Helpful Report

Posted 2 months ago

Dear Ibet, Thank you for letting us know. We're sorry to hear this, Ibet, and we're reaching out to you from our email address info@luxyhair.com, so that we may help you further. Please look out for our email. Warmly, Luxy Hair Support

Posted 2 months ago

“I was sent the wrong color topper initially. After much back and forth I was sent return label. I have just received exchanged hair topper. The box has been destroyed and it's the wrong color (chesnut brown vs. Ash brown) again. It's unfortunate because I have had good experience with Luxy for prior orders.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for sharing your comments and were to hear this. We have reached out to you from our info@luxyhair.com email, and we look forward to resolving this soon! We look forward to hearing back from you. Warmly, Luxy Hair Support

Posted 2 months ago

“Last time I buy with 25.59 Tariff”

Helpful Report

Posted 3 months ago

Dear Kathleen, Thank you for sharing your feedback with us. We appreciate hearing from you and we have shared your comments with the Luxy Hair team. Warmly, Luxy Hair Support

Posted 3 months ago

“Have purchased them a few years back twice and the quality is not the same at all this time around. Super sad about it. Wasted money on them this year. Going to resale for half the price.”

Helpful Report

Posted 4 months ago

Dear Melicia, Thank you for sharing your feedback and we're sorry to hear this. Please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“I never received my order. Zero communication. No explanation. Didn't get my money back. Thanks for nothing.”

Helpful Report

Posted 5 months ago

Hi Victoria, Thank you for sharing your comments with us. Victoria, we're very sorry to hear this. Please reach out to us right away at info@luxyhair.com so that we may help you further, as one of your items is on backorder. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 5 months ago

“Been shopping Luxy hair for over 6 yrs now and I’ve always loved your products and quality. I’ve noticed through the years the product is not as high quality and corners are being taken - for example I received my new order today and there were only 2 strings for my halo… both sized extra large? I’m not sure what I’m supposed to with an extra large? Only because I have purchased many times before I had a back up of past order strings but this is the kind of lack of attention, cutting corners I’ve noticed over the years.”

Helpful Report

Posted 6 months ago

Dear Giulia, Thank you for reaching out and we appreciate you taking the time to send us your feedback. Giulia, it seems like you have received our new, thinner adjustable wire. You may see the instructions on how to size it here: https://help.luxyhair.com/halo-hair-extensions-faqs/how-do-i-adjust-my-wire-to-fit-my-head We will also pop you an email with the instructions. Kindly reach out if you need any other help - we're here and happy to help! Warmly, Luxy Hair Support

Posted 6 months ago

“Used to love these extensions. 260g of Hair was a steal as a thick haired girl. Ordered from this company at least 6 times since 2020, even used them for my wedding. The “voluminizing” set is no longer a thing so I ordered the thick hair setting, and the ends are so stringy. I wish I could return them but I’ve trusted this company so much that I opened my packages without a second thought. I’ve been a loyal customer and am unhappy with the quality this time around. 10/10 would not recommend.”

Helpful Report

Posted 7 months ago

Thank you again for your comments, Stephanie. We've passed your feedback on to our team and please reach out to us at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 7 months ago

“I have bought Luxy extensions for over 6 years but this ponytail would not stay on my hair even after Bobby pins, and barrettes to help secure it! It has been super disappointing because these ponytails are quite expensive to not be able to wear without fear of it sliding off makes it a complete waste for me. I’ve had these ponytails before and this is the worst one yet! All the Luxy clip in extensions are great, but the ponytails seem to be way more secure if the netting wasn’t so wide and thick for a 16 inch ponytail! May possibly be better if it were made with a claw clip instead.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback, Patricia. Please reach out to us at info@luxyhair.com so that we may share some tips and tricks with you. We're here to help! Warmly, Luxy Hair Support

Posted 7 months ago

“The hair burned on the first ironing”

Helpful Report

Posted 9 months ago

“I placed an order by mistake! I went to cancel it and it will not cancel before it is shipped. I will not accept delivery.”

Helpful Report

Posted 10 months ago

“I purchased the 12" Dimensional Natural Blonde Thinning Hair Fill-Ins; the color is an outstanding match to my own and the hair quality is okay. I was so excited to try these because my natural hair is really thin and fine and I thought I'd finally found some extensions where the weft wouldn't show. Unfortunately, that's not the case with these, which still show. Highly disappointed.”

Helpful Report

Posted 11 months ago

“I am highely disappointed in the ponytail. So thin.”

Helpful Report

Posted 1 year ago

“The small hair piece they gave to try before you open the box matched my hair but the hair piece inside did not. It was extremely yellow and straw looking. I tried to color correct with a salon shampoo and conditioner and the hair turned blue. Does not look natural and looks like a cheap wig.”

Helpful Report

Posted 1 year ago

“I’ve not even worn this hair out because it’s so thin and frizzy straight out the box. I read a lot of reviews and prayed that I didn’t get hair that was like the bad reviews and I did. If I could return it I would. Please don’t buy from Lucy there quality is not what they show online.”

Helpful Report

Posted 1 year ago

“The bangs I received are very different from the sample piece of hair I had to buy to match my color. It’s very shiny and feels like plastic. This cannot be real hair or even semi real hair. It comes parted down the middle and impossible to make it a side part. The positive thing is it matches my hair color which doesn’t matter now because I can not wear this piece. Very disappointed and unable to return after you break the seal to reveal the bangs itself. This is a true and honest review.”

Helpful Report

Posted 1 year ago

Luxy Hair is rated 4.2 based on 291 reviews