Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.14

4.1 Rating 371 Reviews

75 %

of reviewers recommend Luxy Hair

4.1

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately, neither of the two swatches came even close to matching the color of my hair. Of course, that could be a result of my making poor choices or distortion of the colors by my computer monitor. What does concern me is that the texture of the hair is so thin, even thinner than my own. If, in fact, this is a true representation of the type of hair used, I don't see where these extensions would be of any use to me.”

Helpful Report

Posted 1 week ago

Hi Judith, Thank you for reaching out. We're happy to hear your feedback. Please note that the sample swatches are for color matching purposes only and do not represent the thickness of the set. Please pop us an email at info@luxyhair.com if we may help you further. We're here and happy to help! Warmly, Luxy Hair Support

Posted 6 days ago

“The hair is very synthetic looking with a natural shine and feel. Compared to fashion source clip in extensions which have been very hard to find … Luxy brand feels like a very bad investment. I wish Luxy provided some sort of return option but they don’t. This confirms that it’s best to buy extensions at an actual store where you can verify what your purchasing.”

Helpful Report

Posted 3 weeks ago

Hi Giselle, Thank you for sharing your feedback with us. We appreciate hearing from you. Giselle, please touch base with our team at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 2 weeks ago

“Terrible as I placed two orders as I thought I hadn't completed the first and neither order showed up. When my second order didn't show up I finally see it was a second order but did not receive either order. I made a special hair appointment to have my extensions cut and now will not be able to have the hairdresser I wanted as I will be leaving and she books out months in advance. 😭😭😭 LUXY CLAIMS I sent the packages to the billing address which is 💯 FALSE. I KNOW 💯 I sent the packages to the correct address AND double checked before hitting send! Lucy's system changed the shipping address. I told them to send the carrier to go get the packages if they were sent to the billing address. CRICKETS!!”

Helpful Report

Posted 3 weeks ago

Dear Deborah, Thank you for reaching out and we're sorry to hear this. We do encourage our customers to double-check the shipping address on their order, as often an older address may auto-fill the address. We've been in touch with you via email and hope to help you resolve this quickly. Thanks again for reaching out. Warmly, Luxy Hair Support

Posted 3 weeks ago

“I’ve been wearing hair extensions for years and take really good care of them, so I was actually excited to try Luxy and tested them out before an event. I’ve only worn them a handful of times, used heat protectant every time, barely even put heat on them, brushed them gently, oiled them, and stored them properly in a case. There’s honestly no reason they should look like this already. They’re already frayed, dry, and look completely worn out like I’ve had them for months, not a few uses. For the price, that’s kind of crazy. I genuinely wanted to love them, but this was a huge letdown. Maybe I just got a bad batch, but based on my experience I wouldn’t recommend them at all.”

Helpful Report

Posted 1 month ago

Dear Nallah, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Nallah, we have reached out to you from our info@luxyhair.com email. We look forward to hearing back from you and helping you further with this. Warmly, Luxy Hair Support

Posted 1 month ago

“They tangle horribly I figured for the price I would not be dealing with this problem, don’t waist your money 😕”

Helpful Report

Posted 1 month ago

Dear Ambar, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Ambar, we see that you reached out to us by email, and we look forward to helping you right away! Thanks again and we appreciate your patience. Warmly, Luxy Hair Support

Posted 1 month ago

“I had to pay more in duties, which were not made clear to me up front upon checkout, than I did for the hair extensions. Totally get this is not the company’s fault, but you need to make the duties clear up front.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for sharing this feedback with us and we will pass it along to our team. For details on our duties, please see our Shipping & Delivery page, as well as our Help Center. As well, our team may be reached at info@luxyhair.com for any questions along the way. Kindly touch base with us if you'd like more details on an order - we're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“I have to be honest. The “fringe” clip ins were terrible. I washed and styled them. They sit so far off my scalp. The piece does not blend and it looks awful. Defiantly won’t be making another purchase.”

Helpful Report

Posted 2 months ago

Dear Katherine, Thank you for taking the time to send us your feedback. We will also pass this along to our team. Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“The quality of hair is very low/cheap. I truly was looking forward to my new halo extensions, and was very disappointed.”

Helpful Report

Posted 2 months ago

Dear Marisol, Thank you for sharing your review and we are sorry to hear this. Marisol, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“Nice hair, but I couldn’t figure out how to wear it without it looking fake. Does not go on easy. Wish I could return.”

Helpful Report

Posted 3 months ago

Hi Kandice, Thank you for sharing your feedback. Kindly check out our tutorials on our YouTube channel, and please feel free to reach out to us at info@luxyhair.com for further help here too! Warmly, Luxy Hair Support

Posted 3 months ago

“VERY DISAPPOINTED IN THE QUALITY OF EXTENSIONS. NOT ENOUGH HAIR ATTACHED. HAIR ITSELF IS VERY FINE WITH NO BODY OR WAVE. COLOR IS GOOD. EVEN WORSE THAN ZALA 2024 ZALA 2021 WAS GREAT WORKNG WITH GEL AND MOUSSE TO ADD BODY”

Helpful Report

Posted 3 months ago

Hi there! Thank you for reaching out and for sharing your feedback with us. We're sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“They are horrible and the hair looks fake”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback and we’re sorry to hear this. Please reach out to us at info@luxyhair.com so we may help you further. Warm regards, Luxy Hair Support

Posted 4 months ago

“I bought 24 inch clip in’s in September. I don’t wear them everyday, I oil and use high quality serums after every use. I curl them on low heat. It’s now December and I’ve maybe worn them 10x and they are completely damaged, and dry. I tried washing them and let them air dry, it made them worse. I spent over $500 on this hair and have had better experience buying $200 extensions off amazon. I would save your money and go elsewhere.”

Helpful Report

Posted 4 months ago

Dear Hailee, Thank you for sharing your feedback with us and we're sorry to hear this. Hailee, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“These are one of the worst made extensions I’ve ever used. After being a longtime Bellami hair extension customer, I decided to try something new per my hairstylists recommendation. Big mistake. Before I even wore these for the first time one clip had already detached on one side from the tiny thread it was held on with. After about my 10th wear, another clip hanging off. Meaning either re thread it which is extremely difficult, or don’t wear them at all. For $300+ hair extensions this is absolutely unreal. The hair itself is great but what’s the point if u can’t even wear it? Reached out to customer service and of course all they could do was a $20 refund. I don’t mind spending my money as long as it’s good stuff but these are cheaply made. Do not recommend.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for sharing your comments and we appreciate hearing your feedback. We're sorry to hear about the clips, and we've passed this feedback on to our team. Please reach back out to us at info@luxyhair.com if we may help you further, or if you have any other issues with the clips. We're here to help! Warmly, Luxy Hair Support

Posted 5 months ago

“The hair doesn't look and feel like remi human hair, looks less real than other brands. There's lots of loose hair, every time I brush, style or just use my fingers theough it. The scalp fill ins have different density of hair, one feels more "filled and homogenous" than the other. The package has a tricky sticker, you can only take out a small piece to match the color, but after you open the full container you notice the poor quality and loosen hair since the first brush. And you can't return if the package was completely opened.”

Helpful Report

Posted 5 months ago

Dear Lidia, Thank you for sharing your comments with us and we're sorry to hear this. Lidia, please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“I paid 50$ for overnight shipping and it was delivered 6 days later. Love the extensions but not the extra 50$ for the shipping that did not happen. I had 2 events I bought the extensions for and they did not arrive in time for the event.”

Helpful Report

Posted 6 months ago

Dear Heather, Thank you for reaching out and for sharing your feedback. We're sorry to see that there was a FedEx delay on delivering your order. We truly apologize for this! Kindly reach out to us if we may help you further. We're here and happy to help. Warmly, Luxy Hair Support

Posted 6 months ago

“I ordered the halo and it was unusable. I have thin hair and a small head and it poked out the sides. I tried to return or exchange and was told to “sell it to a friend”. Unacceptable service for someone who has been a loyal customer for about a decade and for an item this expensive. I will no longer be purchasing luxy extensions”

Helpful Report

Posted 6 months ago

Thank you for reaching out and for sharing your feedback. We're sorry to hear this. We've reached out via our info@lluxyhair.com to help you further with this. Warmly, Luxy Hair Support

Posted 6 months ago

“If your head is small and your hair fine and thin STAY AWAY from this topper. The back of the topper looks like a shelf on the back of your head. The clips dig into your scalp and tear out your already thinning hair and can't stabilize the topper. This is parted in the middle and unless you are an ageing hippy that just can't let go with the parted hair look you will hate the style that you are stuck with. The extensions are abnormally shiny and will not blend in with real graying hair. In short, I feel completely ripped off.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for taking the time to send us your comments. We're sorry to hear this. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“I’m not happy with the hair. It’s really a lot shorter than what advertised and the photos so I felt personally that that was somewhat misleading. Also my expectation that the hair would be thicker per weft and it’s just as thin as any hair that I would buy on Amazon unfortunately… so overall now I’m not happy with this particular hair that I purchased.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for reaching out and we're sorry to hear this. Please note the wefts should be 16 inches in length. As a kind reminder, each set comes with a tester weft in the top of the box so that you may see the length and color in person. Kindly reach out to us at info@luxyhair.com so that we may help you further with this - it will be our pleasure! We look forward to hearing from you soon. Warmly, Luxy Hair Support

Posted 6 months ago

“If I could give this hair zero stars I would. For the price tag, I expect high quality - I’ve tried TONS of extension brands, have had every kind of extension. These are not worth your money. I think I’ve worn them three times and they are dry, tangled and not manageable at all. It feels like 100% synthetic hair. I recommend saving your money and go buy from another brand. Now I’m out $500+ and don’t even have clip ins I can wear. I’ve only had them for three weeks max. Do not buy!”

Helpful Report

Posted 8 months ago

Dear Liz, Thank you for sharing your comments and we're sorry to hear this. Liz, we are reaching out to you from our email at info@luxyhair.com, so that we may help you further with this. Warmly, Luxy Hair Support

Posted 8 months ago

“Never received my item”

Helpful Report

Posted 8 months ago

Dear Ibet, Thank you for letting us know. We're sorry to hear this, Ibet, and we're reaching out to you from our email address info@luxyhair.com, so that we may help you further. Please look out for our email. Warmly, Luxy Hair Support

Posted 8 months ago

Luxy Hair is rated 4.1 based on 371 reviews