Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 455 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have VERY fine, thin hair and have been wearing another seamless extension brand for years. I needed to replace my set, but the brand no longer had my color. I found Luxy and saw how they claim to be the BEST for fine hair and seamless blending so I ordered. My set came, I checked the test strand for color, great, then opened my set. They are NOT seamless. The seam is about 3x the thickness of the ones I had been wearing. When I clip the Luxy extensions in (just one weft row, mind you) I have a ridge in my hair. This might be fine for people with loads of hair to cover the seam, but the claim is these are for FINE thin hair. So disappointed. I put them in a drawer and never wear them and am continuing to wear my old set. Waste of money. Still looking for a brand that makes them as thin as my originals.”

Helpful Report

Posted 2 days ago

Hi there! Thank you for sharing your feedback with us. We're sorry to hear this. Kindly reach out to our team at info@luxyhair.com - we'd like to take a closer look at your set. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 13 hours ago

“Not very thick I didn’t really like the hair quality.”

Helpful Report

Posted 3 weeks ago

Hi there! Thank you for sharing your feedback with us. We're sorry to hear this! Our 20" Seamless set is 180 grams in weight and intended for thin/medium thickness hair. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 weeks ago

“I will say that Luxy has a great customer service team however, my experience with their clip and hair extensions is not the best. I’ve had the extensions less than 30 days and I have to say I’m very disappointed with the quality of them. I’ve worn hair extensions for a long time and I’ve never had this issue with any other brand I purchased. One thing I noticed are the clips are visibly noticeable and hard to hide. I have very thin hair, which makes it even more of a challenge. I washed my extensions for the first time and I noticed they already look frizzy and tangle easily. . Maybe it’s something I’m doing wrong, but I can’t imagine what that would be since I take good care of them. It’s just disappointing when you spend that kind of money on something and have it not be able to expected.”

Helpful Report

Posted 4 weeks ago

Hi Stacey, Thank you for sharing your feedback with us. Stacey, we're very sorry to hear that you are disappointed with the quality of the set. Stacey, please find our Quality Guarantee here: https://www.luxyhair.com/pages/luxy-quality-guarantee We look forward to helping you further. Warmly, Luxy Hair Support

Posted 3 weeks ago

“Have been waiting 3 days for an answer from info@luxyhair.com. Improve your customer service!!!!”

Helpful Report

Posted 1 month ago

Hi Cathleen, Thank you for sharing your feedback. Cathleen, we replied to your email on Monday from our info@luxyhair.com email address. Kindly check your inbox, as well as your junk/spam folders for our reply. We will forward the email to you again! As a kind note, we reply to all inquiries within 24 hours during our business hours, generally much faster! We look forward to helping you further. Warmly, Luxy Hair Support

Posted 1 month ago

“Rather buy Halo Couture better quality”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback with us. We appreciate hearing your comments. Warmly, Luxy Hair Support

Posted 4 months ago

“Sadly, these are going straight back. I was so excited to try Luxy’s 16” Seamless extensions in “Light Gray” on my silver hair. I’ve been anxiously tracking the package for days and I ran straight to the bathroom when it arrived. I couldn’t wait to try the test hair and had already booked an appointment with my stylist to customize the extensions to my hairstyle. • WHAT A DISAPPOINTMENT • 1️⃣ It was immediately evident that my virgin silver is far prettier than this yellowy interpretation they call “Light Gray”. But I thought, “okay, maybe it just needs purple shampoo/toner”. I have faith in my stylist’s ability and I was going to make them work! But 2️⃣ I could immediately see the dark gray seam. (Seriously, who thought a dark gray seam wouldn’t be obvious in “light gray” hair?) And then as I looked closer, 3️⃣ A LOT of the hair was sooo much shorter than 16” (more like 6-8”) making the extensions noticeably thinner at the ends. There are so many short hairs that it looks a bit frizzy, which I already have enough of, thank you very much. 😕 So I’m bummed. I’ll be canceling my hair appointment and sending these straight back. • I’ve attached photos so you can judge for yourself whether the color, seam, or hair quality is right for you. •”

Helpful Report

Posted 4 months ago

Hi Ree, Thank you for sharing your feedback with us. We have also passed this on to our Luxy Hair team for review. We're sorry to hear that the Light Gray Halo is not a god match for you. Each set comes with a tester weft to see the shade in person, before opening the set. Thank you for your feedback as well on the ratio of hairs. Luxy Hair extensions are made from single-drawn hair. This is one of the most natural-looking types of extensions as it mimics your natural hair the best - single-drawn hair has a standard hair ratio where the hair contains a combination of varied hair lengths and does not undergo an additional sorting process to pick out shorter hairs. The hair is thick at the top and tapers off at the bottom, similar to how natural hair grows. We've passed along your comments here to our team. Please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“I’m not having the easiest time finding the right color. I have texted with a hair stylist from Luxy and sent my picture. The colors they have recommended are either too light or too dark. So I keep ordering and returning. I just ordered my 4th set of seamless. Hopefully this one will work. Also ordered the bangs and they looked weird. Sorry. Not impressed at all.”

Helpful Report

Posted 5 months ago

Dear Sari, Thank you for sharing your feedback. We appreciate hearing from you and we're sorry to hear this. Sari, we do our very best to match from photos and we apologize that it has taken some time to find a color match! Please touch base with our team at info@luxyhair.com if this latest set is not an ideal match. We're happy to send you some sample swatches! Kindly reach out to us at info@luxyhair.com if we may help you further with your order. We're here to help. Warmly, Luxy Hair Support

Posted 5 months ago

“I have not received my product yet. It’s almost been three weeks since I ordered. I was hoping if I needed to get it trimmed, or dyed, I would be able to before my event I ordered my Luxy hair for in 3 days.”

Helpful Report

Posted 6 months ago

Hi Shallen, Thank you for reaching out. Shallen, we're sorry to see that your order was on backorder. This item has now been restocked and your order is shipping today. Thank you again for your patience here. Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“The quality of the product is cheap. The designs of the halos & toppers actually do more damage or need additional tape just to work. I love Hidden Crown but since they went out of business & recommended Luxy, I thought it would be similar. It is not and do not waste your money.”

Helpful Report

Posted 7 months ago

Dear Lindsey, Thank you for sharing your feedback with us and we're sorry to hear this. Lindsey, please touch base with our team at info@luxyhair.com if we may help you further with this. We are here to help! Warmly, Luxy Hair Support

Posted 6 months ago

“I used Luxy's stylist to determine the best color. I sent her several pictures and the color that was sent to me was a dark golden blonde that was an awful color and not even close to my submitted pictures. I was very disappointed! Im a level 9 cool blonde!”

Helpful Report

Posted 7 months ago

Hi Maureen, Thank you for sharing your experience with us. We're sorry to hear this, as we do our best to color match using photos of your hair. Each set comes with a tester weft to test the shade in person. As long as the main compartment is still sealed, we're happy to accommodate a return or exchange. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 7 months ago

“I had heard so many good things about Luxy extensions, but my experience was totally different. The extensions are a frizzy mess after only wearing them 2 times. It is very disappointing after spending so much money on them.”

Helpful Report

Posted 11 months ago

Dear Jill, Thank you for sharing your feedback and we're sorry to hear this. Jill, we're reaching out to you from our info@luxyhair.com. Please look out for our email today, so that we may help you further. Warmly, Luxy Hair Support

Posted 11 months ago

“The hair is too thin.”

Helpful Report

Posted 11 months ago

Dear Beverly, Thank you for taking the time to send us your comments. We're sorry to hear this! Beverly, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 11 months ago

“The blonde balayage is horrendous. Looks more gray than blonde.”

Helpful Report

Posted 11 months ago

Hi Susi, Thank you for sharing your feedback and we're sorry to hear this. Susi, please reach out to us at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 11 months ago

“Pros: Very thick, good quality on first use, comfortable to wear Cons: Color fades to be extremely cool toned, almost gray- blonde. Original wire broke on the second use (it does come with a backup). Quality compared to the Luxies I bought a few years ago is not even close. This halo bunched, tangled, and ratted at the ends after just a few wears on me. I take very good care of my extensions so this is not on my end. Really disappointed”

Helpful Report

Posted 1 year ago

“The hair color was completely incorrect. I tried to color one the the small pieces and it fell apart. So $400 down the drain and nothing I can do about it”

Helpful Report

Posted 1 year ago

“I’m a customer since 2016 And i had very good experience with luxy the hair lasted for yearss thick and silky! .. and my last purchase is really bad quality and expensive price ..i had it in a great condition and within few months it turned frizzy dry and smells burnt after curling within just few months! 💔 so sad I really like this brand and im loyal to it”

Helpful Report

Posted 1 year ago

Hi there! Thank you for reaching out and for sharing your feedback with us. We're sorry to hear this. Please touch base with us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“Beautiful and soft like all extensions when you first get them. I have been using extensions for several years and many different brands. This is by the most expensive and most disappointing purchase I’ve had to review on. Stays soft but tangles easily and gets that matted feel when the newness sleekness disappears before you’re ready to even wash them.”

Helpful Report

Posted 1 year ago

Dear Allison, Thank you for taking the time to send us your comments. We're sorry to hear this! Allison, please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“I first purchased luxy extensions in 2012 and absolutely loved them, the colour and texture blended really well with my natural hair and they have lasted fairly well until now, when I decided to order a new set and thought I would try the halo option for ease. Unfortunately the texture, thickness and general feel of the extensions are not the same and remind me of Barbie doll hair. They look very fake when affixed (bulky) and seem unnaturally shiny and don’t blend the same either. There is also no way of realising this until the box is open; as the swab is a very small piece and can only really be used as a colour guide. I won’t be buying again and probably won’t be wearing the extensions either. A lot of money wasted and really disappointed.”

Helpful Report

Posted 1 year ago

Hello Jacinta, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“I honestly would not recommend. I was so excited to test these out as I had heard such good things about Luxy. I noticed my extensions had a BUNCH of tiny black dots at the end of the strands. I reached out to customer service and they told me it was the follicle from something called a “club hair”. They said it was normal to have a few in each extension set. However, each piece is covered in them. I stressed this some more and they offered me either $30 back or $40 to a new set. They said that my set had been made to “Luxy standards” despite the ends of the hair looking horrible. It almost looks burnt at the end, and their only recommendation was to carefully cut them off. This is nearly impossible due to the sheer amount of them. I am highly disappointed to say the least, I was really looking forward to wearing these.”

Helpful Report

Posted 1 year ago

Hello there, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“I ordered the 16 inch fill in extensions for my thin hair. Unfortunately, these are not as thin as expected and the clip section is rather thick and noticeable in my hair. The color match was spot on, I will say that. Also, the hair tends to look more synthentic than real. Once the package is opened it's not returnable. Not the experience I was hoping for.”

Helpful Report

Posted 1 year ago

Luxy Hair is rated 4.1 based on 455 reviews