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Luxy Hair Reviews

4.1 Rating 371 Reviews
75 %
of reviewers recommend Luxy Hair
4.1
Based on 371 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email
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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025
Asha
Luxy Hair 5 star review on 28th August 2025
Andrea
Luxy Hair 5 star review on 27th August 2025
Tara
Luxy Hair 5 star review on 4th April 2025
Anonymous
Luxy Hair 5 star review on 7th February 2025
Emma I
Luxy Hair 5 star review on 26th January 2025
JoAnn
Luxy Hair 5 star review on 16th October 2024
Anonymous
3851
Anonymous
Anonymous  // 01/01/2019
Beautiful color and very thick however if you plan on buying these for every day wear please read this and do not bother! Some backstory, my first time purchasing Luxy hair and was so excited as I’ve heard amazing reviews! I ordered (20 inch halo brown - blonde balyage) and I wear them at least 5 times a week, always hang overnight and brush with a special hair extension brush, I never use heat on them and only curl using rollers . I purchased these in October and have washed them 3 times with sulfate free shampoo and conditioner, and will say again have never used heat to them. The two front wefts are so beyond matted as if the hair was made of silicone!!! They are too matted to the point I will have to throw them out even though they realistically have so much more wear left in them as there has been no shedding or any other issues. I’ve tried repairing with deep conditioning treatments and nothing is working, they go into my hair brushed and styled and not even 10 minutes later they are completely matted and tangled. I’m so disappointed as I saved up for so long to buy these and it is very evident these are not made of remy hair. I am so upset and disappointed.
Helpful Report
Posted 2 years ago
I’ve been a happy Luxy customer for years however very disappointed in them the last few orders. I place 3 seperate orders over the past few months for the 20 inch ponytails (I get 2 bundles each time) and all 3 deliveries were WAY shorter than in the past. They are the 16 inch length as advertised on the website NOT the 20 inch. I can’t wear them bc the length doesn’t match my full extension length. Customer service would not let me return them even after I sent detailed pics of the wrong length! Complete waste of money and disappointment. Just warning anyone getting the 20 inch ponytail it will NOT be the right length and you apparently won’t be able to return them.
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Posted 2 years ago
Overpriced. The plastic band broke after four uses
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Posted 2 years ago
I’ve been buying these extensions for 4 years now and I have to say that every new pair that i buy the quality gets worse and worse… my very first pair was in 2019 and they last me one year and now after 3 months I can feel that the hair gets damaged more quickly and the hair feels horrible and I don’t use them every day… I use them like one or twice a week or even every two weeks… so I think they lower their quality on the hair and that’s bad because they keep rising their prices.
Helpful Report
Posted 2 years ago
Hi Paulina! We’re really sorry to hear that you’re unhappy with your Luxies - it will be our pleasure to help you. If you have not already, please email us at info@luxyhair.com and include a photo of the SKU number located on the back of your Luxy box, as well as a photo of all your wefts laid out on a flat surface where we can see them clearly from top to bottom. Our team will keep an eye out for your email. We look forward to helping you further with this. Warmly, Luxy Hair Support
Posted 2 years ago
Luxy Hair is rated 4.1 based on 371 reviews