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Luxy Hair Reviews

4.2 Rating 351 Reviews
76 %
of reviewers recommend Luxy Hair
4.2
Based on 351 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Read Luxy Hair Reviews
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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025
Asha
Luxy Hair 5 star review on 28th August 2025
Andrea
Luxy Hair 5 star review on 27th August 2025
Tara
Luxy Hair 5 star review on 4th April 2025
Anonymous
Luxy Hair 5 star review on 7th February 2025
Emma I
Luxy Hair 5 star review on 26th January 2025
JoAnn
Luxy Hair 5 star review on 16th October 2024
Anonymous
3852
Anonymous
Anonymous  // 01/01/2019
I’ve been a happy Luxy customer for years however very disappointed in them the last few orders. I place 3 seperate orders over the past few months for the 20 inch ponytails (I get 2 bundles each time) and all 3 deliveries were WAY shorter than in the past. They are the 16 inch length as advertised on the website NOT the 20 inch. I can’t wear them bc the length doesn’t match my full extension length. Customer service would not let me return them even after I sent detailed pics of the wrong length! Complete waste of money and disappointment. Just warning anyone getting the 20 inch ponytail it will NOT be the right length and you apparently won’t be able to return them.
Helpful Report
Posted 2 years ago
Overpriced. The plastic band broke after four uses
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Posted 2 years ago
I’ve been buying these extensions for 4 years now and I have to say that every new pair that i buy the quality gets worse and worse… my very first pair was in 2019 and they last me one year and now after 3 months I can feel that the hair gets damaged more quickly and the hair feels horrible and I don’t use them every day… I use them like one or twice a week or even every two weeks… so I think they lower their quality on the hair and that’s bad because they keep rising their prices.
Helpful Report
Posted 2 years ago
Hi Paulina! We’re really sorry to hear that you’re unhappy with your Luxies - it will be our pleasure to help you. If you have not already, please email us at info@luxyhair.com and include a photo of the SKU number located on the back of your Luxy box, as well as a photo of all your wefts laid out on a flat surface where we can see them clearly from top to bottom. Our team will keep an eye out for your email. We look forward to helping you further with this. Warmly, Luxy Hair Support
Posted 2 years ago
Luxy Hair is rated 4.2 based on 351 reviews