Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 455 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the jet black 20” hair thinning wefts and also the 20” scalp fill ins. I’m very pleased with the time it took for these products to be shipped and delivered. I’m also happy with the quality of hair. It’s very soft, however I am not happy with the hair thinning wefts due to the plastic like seam that the clips are attached to. The tester did not fit snuggly against my scalp, therefore created a gap between the two clips. I will be sending these extensions back because of this. I am not happy that I will not be receiving a full refund but only a store credit, so given my experience overall I’m giving this 3 stars.”

Helpful Report

Posted 14 hours ago

Hi there! Thank you for sharing your feedback with us. We've reached out to you from our info@luxyhair.com so that we may help you further with this. We look forward to hearing back from you soon. Warmly, Luxy Hair Support

Posted 12 hours ago

“Not a great color match. Tried different ones and they’re nowhere near my ashy dark brown hair”

Helpful Report

Posted 1 week ago

Hi Breshna, Thank you for sharing your feedback. We're sorry the color match didn't work for you. If you’d like, please reach out to our team at info@luxyhair.com so we can help you further. Warmly, Luxy Hair Support

Posted 1 week ago

“Color was nothing like i expected but I had no choice to use the extensions for an event since there was no time to return and replace. Disappointing”

Helpful Report

Posted 3 weeks ago

Hi there! Thank you for sharing your feedback and we're sorry to hear this. As a kind note, each set comes with a tester weft in the top of the box to test the shade in person fist & we offer quick exchanges. Please reach out to us at info@luxyhair.com if we may help you further with this. We're here to help!! Warmly, Luxy Hair Support

Posted 3 weeks ago

“I was a longtime Hidden Crown buyer and own many units. I’m just disappointed in the lack of toppers to match the extensions. I prefer a topper when I’m going out because it’s less time spent in the mirror doing my natural hair…I can just cover most of it up and I’m done in minutes. I’ve also read some reviews that the quality is lacking and your toppers aren’t as dense and don’t cover the same amount of space. It’s a shame to see someone purchase a company that sold first class units, and not continue that tradition. I hope you will take this to heart and think about expanding the toppers and get back to the quality as Hidden Crown.”

Helpful Report

Posted 1 month ago

Hi Marlana, Thank you for sharing your feedback with us. We have also shared your comments with the Luxy Hair team. Marlana, we have discontinued our Topper collection and we may offer Toppers again in the future. Please feel free to check back with us on this! Warmly, Luxy Hair Support

Posted 1 month ago

“The only problem I have had is the the material is brown and is visible when I wear the off black fill in.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for sharing this feedback. We will pass it along to our team and appreciate you reaching out. Please touch base with us at info@luxyhair.com if we may help you further. We're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“Extremely thick, if you don’t have much volume or thin hair this wouldn’t be the best option plus is too heavy and the wire non elastic and thin.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for reaching out and sharing your concerns. We're sorry to hear that the Halo is a bit too thick for you. You may want to consider having it thinned out by your stylist, so that it is lighter for you. For the wire, please reach out to us at info@luxyhair.com as we have some other options for you :) Wishing you a lovely rest of your day! Warmly, Luxy Hair Support

Posted 2 months ago

“I have been ordering Lexi for a while now I was doing Bellamy, but I recently purchased the 20 inch and surprisingly they are so thin there’s not much hair on them and they do not look like they’re 20 inches paid 400”

Helpful Report

Posted 3 months ago

Hi there, Thank you for reaching out. Please touch base with our team at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“They are so soft but the neutral brown has a noticeable green hue to them. I didn’t notice until after I ripped the box open.”

Helpful Report

Posted 4 months ago

Hi Paige, Thank you for sharing your feedback with us. We've also passed this along to our Luxy Hair team for consideration. Paige, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“I was a long time customer of Hidden Crown and was referred by them. The halo I ordered was not nearly as wide as my previous pieces and it does not even reach the sides of my head where the hair is the thinnest. I cannot do the clip in pieces provided, much too painful. I couldn't tell until I opened the piece or I would have returned it.”

Helpful Report

Posted 5 months ago

Dear Teena, Thank you for reaching out and we're sorry to hear this. Yes, our Halo is secured with a thin wire and four clips. You may want to consider removing the clips, if you just prefer the wire. Kindly touch base with us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“Bought the 20 inch platinum. The hair is too shiny and looks fake. Tried several things to get it to match. Whatever the hair is coated in is stubborn.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for taking the time to share your feedback us. Kindly note that this coating is applied to retain the nutrients in the hair. Gradually over time and with washing (once every 30 wears or so), this coating with wear off. Kindly touch base with us at info@luxyhair.com if we may help you further with this. It will be our pleasure! Warmly, Luxy Hair Support

Posted 6 months ago

“These are soft and the blonde is a pretty color, but it is so different than my previous company. It isn't quite as full and you don't have much choice of the length on the toppers. I miss my 16" length, the 14" just doesn't really work to have enough to get it cut and styled. Nice, but not what I'm used to.”

Helpful Report

Posted 6 months ago

Dear Carla, Thank you for sharing your honest feedback with us. Carla, we have passed these comments on to our team for consideration. Thank you, again! Warmly, Luxy Hair Support

Posted 6 months ago

“The extensions themselves are beautiful and the hair quality is great. Unfortunately, the color didn’t match my hair at all and looked very different from the photos online. I had sent my pictures beforehand and ordered the shade recommended to me, so I was a bit disappointed that the match was still off. I really wish the color had worked because the extensions themselves are very nice.”

Helpful Report

Posted 6 months ago

Dear Claudia, Thank you for taking the time to send us your feedback. We appreciate you reaching out. We're sorry to hear that the shade was not a good match. As a kind reminder, each set comes with a tester weft in the top of the box to test the shade in person. As long as the main compartment remains sealed, we're happy to accommodate a quick to a new shade. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“I used to buy from Zala hair! I only bought on this website because zala referred it! I bought the 24 inches and 240g, I feel the quality is not as good as zala. I have thick hair so I know I need more grams I used to buy 220g from zala and it was more than enough. The 240g seem like less hair. I will probably never buy again from this website.”

Helpful Report

Posted 6 months ago

Dear Rafaela, Thank you for sharing your feedback with us. Rafaela, please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“Coloring has gone very wrong in the last year I bought 3 colors that a stylist suggested and one was copper not ash and wasn't even close to another set I have and 2 were the exact same color to different shades were ordered. Have had very good luck for years but last year colors have went all over the place. I understand tones and color can vary but not to this extent.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for sharing your experience and we're sorry to hear this. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 6 months ago

“The color and quality of the halo is fantastic but the clips are so unnecessary and painful. I don't understand the point of them in a halo.”

Helpful Report

Posted 7 months ago

Hi there! Thank you for your feedback. We will pass this along to our team for consideration. We do have some customers that remove some or all of the clips. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 7 months ago

“For the price of these extensions I am disappointed. I can tell there’s a lot of synthetic hair. I’ll come back after a couple wears to update.”

Helpful Report

Posted 8 months ago

Dear Marissa, Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way. Please note that our Luxies are made with 100% remy human hair. Kindly touch base with us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 8 months ago

“I’ve always purchased the Classic extensions, which have worked great for me, but I wanted to try the Seamless version. I love the concept, and the hair texture itself is beautiful. Unfortunately, I ran into an issue with the way the extensions lay as you move toward the middle and top of the head. The 3 and 4 clip wefts tend to cup and do not lay flat. My hair is fine but not thin, so this was frustrating, especially since this issue isn’t noticeable in the sample shown in the “try before you open” section. Otherwise I would have exchanged these..Because of this, I wouldn’t recommend the Seamless extensions and would suggest sticking with the Classic ones, which lay flat and have always worked well for me.”

Helpful Report

Posted 9 months ago

Hi Rana, Thank you for sharing your feedback here. We appreciate hearing from you! Overall, the Seamless wefts should lie flat on your head too. Kindly touch base with us at info@luxyhair.com if you need more help with this. We're here! Warmly, Luxy Hair Support

Posted 9 months ago

“First time I ordered Luxy hair extensions I loved them. I went a little blonder so I ordered a new halo. The sample piece matched perfectly! But once i opened the box I realized the ends were way too ashy for my hair. Unfortunately I can’t return now. I’ve tried everything with toning them and nothing has worked. :(”

Helpful Report

Posted 9 months ago

Dear Hayley, Thanks for sharing your experience, and we’re really sorry to hear the ends look too ashy after toning. We’d love to help find a solution. Please send us your order number and a couple of photos of the halo to info@luxyhair.com so we can assess options (e.g., color matching help or an exchange/discount on a future purchase). We’re here to help and want to make this right for you. Warmly, Luxy Hair Support

Posted 9 months ago

“The latest ponytail extensions I bought does not work properly and it’s supposed to be only one clip as shown in their YouTube video but instead I received one with 3 clips hence it doesn’t wrap my own ponytail and gives a very uneven look and quite a challenge and cost me so much time to cover the 3 clips area. Unsure if I would want to use it again. Waste of money truly.”

Helpful Report

Posted 1 year ago

Dear Caridee, Thank you for reaching out and for sharing your feedback. We will also pass it along to our team. Additional prongs were added to the Ponytail based on customer feedback for more security. Kindly reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“It's the first time I ordered Luxy clip ins and the clips themselves are too strong. The hair itself is pretty.”

Helpful Report

Posted 1 year ago

Luxy Hair is rated 4.1 based on 455 reviews