Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.22

4.2 Rating 291 Reviews

78 %

of reviewers recommend Luxy Hair

4.2

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

801-206-4781

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Luxy Hair 5 star review on 28th August 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time ordering hair extension and I was so excited.But I realized when it arrives that the brown all have too much red in it even though it staes ash in the color. Ash should be cool neutral brown, not reddish so I had to return the product.”

Helpful Report

Posted 1 year ago

“I really don’t like leaving negative reviews but because of the price point I have to tell my experience. I have never worn extensions before and did a lot of research. I decided to try Luxy Hair because of their great reviews. I received my hair pretty quickly but it went downhill from there. The tester weft wasn’t enough for me to tell that the rest of the hair wasn’t good quality. The hair shed immediately and wasn’t the luxurious hair I saw in pictures and heard many great things about. Since you can’t return after opening I am left feeling pretty upset but mostly it’s made me not love the journey of finding quality hair products. I know that others have had great experiences and I could’ve just gotten a bad batch. But overall I am very unhappy with my purchase.”

Helpful Report

Posted 1 year ago

“I wrote a review about this already. But here I’ll be able to upload a photo. I want to start by saying that I do LOVE luxy hair extensions. I have been buying them for years now. I alway got the seamless clip ins. This past year my hair has been going through a transformation. Falling out from my pregnancies. And growing grey in my roots. I reached out to work with a hair consultant on here. I sent the photos of my hair at every possible way. The lady was so nice but asked me about halos. I had never tried them and was skeptical. I wish I would have went with my gut. I should have used her recommendation for the color but not the type. This does NOT blend with my hair at all. I should have known. How can one row blend with an entire head. As you can see in the photos it is very obvious where my hair is and where the extension is. I even tried using the two extra wefts to blend the back. But then that makes the front awkward. I wasted so much more money on this halo than I would have if I would have just stuck to what I know.”

Helpful Report

Posted 1 year ago

“First off, I just want to say how extremely disappointed I am with the quality of your hair extensions. They are TERRIBLE quality and you sell them for such an insane high price for what you get. Your prices should give good quality extensions but your extensions are SO BAD. You are literally robbing people and stealing their money. I’ve been purchasing hair extensions from Amazon. Because I have found really nice ones on there from time to time. But I wanted to get better quality extensions as the Amazon ones I found started to tangle really easily over the years and they would break off at the ends when you brush them. So I ordered from your website. TELL ME…….. WHY ARE THESE EXTENSIONS JUST AS HORRIBLE!??!!?? Your extensions cost me over $450 Canadian dollars, And they are just as bad as the Amazon ones!!!!!!! I have gotten 3 weeks of wear from your extensions, and they tangle and they break. And I am being so careful with them. Your extensions are absolutely awful, and I will NEVER purchase another set from you and I will tell other people how terrible your extensions are. These cost me over $450 CAD. And I feel like I have been ripped off! Your extensions SUCK! I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well. I know there are a lot of girls looking and always wanting extensions, so if you can’t refund someone for giving them TERRIBLE extensions, then you don’t deserve to have another customer ever again in the future. This is such a rip off!!!!!”

Helpful Report

Posted 1 year ago

“I was charged and never got the product!”

Helpful Report

Posted 1 year ago

“Hair is extremely thin. I contact them for support and they are now having me measure the hair and weigh it. You should not be okay with paying almost 400$ for this. Not exaggerating here but hair is ridiculously thin from the middle and down. I have thin hair and always bought the thickest set either way. This should be even more than what I used to buy in grams. And it still wouldn’t help someone with thin hair. Very disappointing. Also, don’t waist your time. They respond to emails as if they will help, but even after expressing that I want the set they are claiming to have it literally doesn’t matter if one hair strand reaches 24 in. They will then have their reason to not resolve”

Helpful Report

Posted 1 year ago

“10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!”

Helpful Report

Posted 1 year ago

“The Luxy hair I received was terrible quality and riddled with split ends. I sent them photos of the hair comprised of easily 50% split ends and they point blank said that it was up to their standard. Garbage quality, garbage customer service.”

Helpful Report

Posted 1 year ago

Hi beautiful, We're sorry to hear you're unhappy with your Luxies. After examination, we can see that your set is in perfect condition. That said, you are welcome to return your set, as we previously mentioned in our last email. If you have any further questions, please feel free to respond in the latest thread. Warmly, Luxy Hair Support

Posted 1 year ago

“Luxy Hair Extensions are incredibly cheap and bad quality. I was GREATLY surprised as I had spent so much time investigating the experience of others. The extensions feel, look and smell as if it's fake hair. Very much like a synthetic wig you would get for Halloween. It's way too shiny and absolutely does not feel like remy hair. Before changing my color, I used Hidden Crown which is by FAR superior quality to Luxy. As well as Halo Couture. Do not waste your money!!!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback and we're sorry to hear that you feel this way. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

Luxy Hair is rated 4.2 based on 291 reviews